Senior Manager, IT Infrastructure Service Provisioning

Key Responsibilities

Some of the responsibilities of this position include, but are not limited to:

• Service Level Management.
• Capacity Management.
• Service Continuity Management.
• Financial Management.

The Senior Manager is responsible for a number of Information Technology (IT) policies and procedures, methodologies, standards for server hardware, networking architecture, and technical service management.

Finally, the incumbent must complete and maintain an enhanced or where necessary a top-secret security clearance and be prepared to undertake call-out assignments as necessary.

Qualification & Requirements

To be successful in this position, you will demonstrate:

• Ability to manage complex issues and apply an integrated approach to providing external client services.
• Ability to collaborate strategically with a wide variety of stakeholders to balance the needs and interests of these diverse groups.
• Proven analytical, problem solving, and decision-making abilities.
• Ability to lead and manage change and negotiate innovative solutions to complex and diverse issues.
• Effective communications skills including written, presentation, verbal and non-verbal.

APS Competencies

Some of the competencies important for this position includes:

• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.

Requirements

• University graduation in a related field such as Information Technology, Computer Science, Management Information Systems.
• Six (6) years of progressively responsible related experience in IT Management, particularly in IT operations and IT Infrastructure.
• Extensive management/leadership experience in a large and diverse IT environment.
• The incumbent is required to acquire and maintain an enhanced or where necessary a top-secret security clearance and be prepared to undertake call-out assignments as necessary.

Equivalencies: Directly related education or experience considered on the basis of

• 1 year of education for 1 year of experience. OR
• 1 year of experience for 1 year of education.

Assets

• ITIL and/or Service Management foundations certifications.
• Experience operationalizing new and transformational IT Infrastructure technologies.
• Experience in service management including setting and tracking KPIs, and meeting and setting service levels.
• IT capital asset procurement and related budget, tracking and forecasting.
• Experience in providing ICT service delivery and support services including server, storage, cloud services, and network.
• Extensive knowledge of ICT and delivery of related services using internal resources and private sector service providers.
• Experience in security management practices, policies and procedures.
• Experience in project management processes and methodologies (waterfall/agile) and managing large IT projects.
• Experience in managing human and financial resources, encouraging innovative approaches to deliver the most effective and efficient outcomes.
• Demonstrated knowledge of business, financial, and operational planning and accountability processes.
• Experience in leading large and complex initiatives and projects.

Benefits

No information available.