Senior Manager, Intelligent Automation

Key Responsibilities

• Partner primarily with DBS Record-to-Report, Order-to-Cash, and Purchase-to-Payables Operations teams to develop a pipeline of intelligent automation ideas, compile process steps and metrics, and engage with Dover IT to determine the feasibility of the automation solution.
• Assess ideas funneled through the Process Improvement and Performance Excellence (PIPE) process to identify the level of automation and the resources required for each opportunity
• Manage and oversee automation projects to ensure projects are transitioning through the various project life cycle phases
• Identify and document automation solutions in partnership with IT technical teams to progress an idea into an operational process utilizing a Dover approved and supported solution
• Evaluate potential automation solutions to determine whether the recommendations align with DBS strategic goals, have a strong business case, drive improved DBS processes, and have appropriate Dover security approval
• Oversee direct reports to achieve a highly effective, efficient, and engaged team culture and ensure professional development of key resources
• Promote integration best practices and standardizations which reduce costs and improve process value
• Improve the intelligent automation governance model to allow for flexibility and scalability within the Dover automation environment
• Maintain an inventory of automated systems within Dover, ensuring priority, work instructions, and technical documentation is compiled and maintained
• Lead Steering Committee updates reporting upon the progress of automation solutioning timelines, idea aging metrics, and FTE savings
• Participate in feasibility studies on automation technologies and solutions, including, but not limited to RPA tools, Power Apps/Power Automate, and macros to identify opportunities where additional technology could improve efficiency and productivity in business processes
• Relationship building: Engage with key stakeholder groups within DBS as a key business partner

Qualification & Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration or Financial Information Systems
• Proven experience in conceptualizing, designing, and guiding automation project implementations
• Demonstrates strong understanding of finance concepts, accounting processes, and financial systems knowledge
• Knowledge in automation technologies, such as Artificial Intelligence, Chatbots, and automation platforms (Automation Anywhere, Power Apps) preferred
• PMP-trained or certified is a plus
• Global shared service center experience
• Strong organization skills, including managing multiple deliverables simultaneously and demonstrated ability to prioritize workload and accomplish results
• Strong communication skills, including experience influencing others outside of own job area regarding processes and governance
• Strong analytical skills: able to link financial processes to strategy, and use data and automation to drive decisions and improved processes
• Self-directed, positive, strong work ethic, linked to execution, and department vision
• Ability to multi-task and work independently
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Excellent communication and interpersonal skills
• High level of customer focus
• High level of proficiency in Microsoft Office products

Benefits

Dover Business Services (DBS) offers benefits focused on employee empowerment, engagement, and growth, including meal allowances, internet allowances, competitive salaries, and a supportive, collaborative environment. Employees can expect opportunities for continuous learning and professional development within a global organization. Specific details are often shared directly with employees, but key themes include a focus on employee welfare, career advancement, and fostering a results-driven and collaborative culture.