Senior Manager-HRSSC

Key Responsibilities

As a team leader:

• Responsible for developing team’s functional knowledge and technical skills.
• Responsible for consistently meeting operational KPIs through quality service delivery of HR processes.
• Promotes best practice HR processes, delivers cost saving initiatives and resource optimization targets.
• Empowers the team to be consultative with customers on day-to-day duties and be accountable for end-to-end activity till closure.
• Ensures operational governance through regular check-ins with third line HR partners in the market, manage first level escalations and stakeholder management that enables team to focus on execution excellence.
• Ensures team’s adherence to service delivery model, upkeeping of documentation, service continuity through training and back-ups and supports audits.
• Relentlessly influences team and partners to do things differently and drives continuous improvements in process simplification and service delivery.

As an SME:

• Accountable for service delivery of one or more sensitive / complex HR processes to our HR partners with end-to-end ownership.
• Accountable for delivery of HR projects and initiatives coming from HR COE areas & HR Services strategies.

General:

• Collaborate with cross functions in VOIS & Vodafone central teams to support customer needs.
• Collaborate across HRBP Services function to promote best practices and enable standardization in service portfolio.
• Strong focus on employee and partner experience at various touch points of service delivery.
• Prepare and present business review presentations to internal and key international stakeholders.
• Builds solid collaboration with onshore HRBPs.
• Support transition of new services from onsite to offshore through complete knowledge building, documentation, standardizing its service delivery, KPI measures, quality controls and governance.

Qualification & Requirements

Core competencies, knowledge and experience:

• 10+ years experience in HR and 2+ years in team leadership or supervisory role.
• Operational excellence and result oriented to drive service KPIs and business objectives.
• Excellent HR domain knowledge, keen to understand core business, structure & its functioning across geographies.
• Excellent effective verbal & written communication; adept at working with mid & senior stakeholders, internal & international.
• Strong analytical, critical, quantitative analysis and logical thinking with a solution mindset.
• Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management.
• Ability to work across multi-functional and cultural boundaries to deliver results/change.
• Would think like an HR partner and deliver as per global shared service delivery model.
• Passionate to continuously improve service delivery and process excellence.
• Strong understanding of HR organization & employee data and maintain data confidentiality.
• Flexible to work as per onshore market shifts and in hybrid working (home & office) model.
• Excellent skills to work on Microsoft products – word, excel, power point, etc.,
• Power BI & SuuccessFactors experience is an added advantage
• MBA or postgraduate studies in HR (preferred).

Benefits

No information available.