Senior Manager – HRO

Key Responsibilities

In this role, you will be responsible for HR shared services- Core HR admin, Payroll, supporting the client in one or more of the following areas:

• Core HR and Payroll
• Lead the team responsible for managing the HR shared Service- Core HR
• Ensure adherence to SLA’s as agreed for the respective processes
• Monitor and resolve day to day issues & escalations, if any, by coordinating with the Onshore team & Process owners
• Work closely with quality team in identification and implementation of improvement ideas
• Provide coaching and mentoring to the team and manage client stakeholders
• Review process performance and report out performance dashboards on a
• Work closely with Client Process owners to ensure that any process changes / updates are communicated timely to the team members in India
• Work with Genpact stakeholder to achieve business metrics and be proactive in forecasting resource requirements, operational challenges
• Service documentation- preparing weekly, monthly and quarterly business review documents and representing Genpact in client meetings

Qualification & Requirements

• Language Support required

Genpact Delivery Center –Language

• India (Noida) – English

Minimum Qualifications

• Graduate (PG an added advantage)
• MBA (HR)- Added Advantage
• Relevant experience in leading operations in business process outsourcing

Preferred Qualifications/ Skills

• Exposure to Transition of a new HRO process is important
• Delivers oral and written communications that have clarity and impact.
• Should have E2E HRO knowledge
• HR skillset and experience – Advanced Knowledge of Oracle HCM
• Should have managed a team of 20-25 FTE.

Benefits

No information available.