Senior Manager HR Shared Services China
Sonova Group
APAC/Oceania, China, Shanghai
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Salary
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
HR
IT
Reports to
Level
N-1
Travel Max:
0%
Posting Date
05-16-2025
Description
This position is part of Sonova’s Global HR Operations Management Team and is responsible for leading and continuously improve the Country HR SSC and Operations Unit which includes the delivery of HR Services and the oversight and development of the HR Service Team. Additionally actively participate and support the Global HR Operations growth and expansion strategies within the region. The position focus on delivering an exceptional customer experience while ensuring the right levels of efficiency.
Key Responsibilities
- Lead and manage a team of HR Professionals responsible for delivering HR Services across the region following the defined strategy, objectives and agreements.
- Holds overall responsibility for payroll and end-to-end employee lifecycle processes within the country, ensuring accuracy, compliance, and efficiency across all stages
- Monitors, reviews and reports on Regional HR Operations overall KPI’s and SLAs within the region.
- Establishes and proactively manages customer relationships, including handling customer expectations and seeking feedback.
- Drives partnership with Country HR BPs, Local HR and HR COEs to collectively develop and improve the HR Service Delivery to our customers.
- Oversees and drives the development of the Country HR Operations Services team leading to a high-performance, customer-centric culture.
- Identifies, recommends and if applicable owns continuous business process improvement of Country HR Operations
- Ensures HR Operations compliance with relevant statutory regulatory requirements regarding employees, including applicable legislation within the region.
- Manage the country portfolio of on-going HR operations projects, including the transition of HR processes from the local to the regional operations teams over time
- Maintain awareness and knowledge of theory and methods regarding governance, program management, process transformation, performance management, and quality management.
- Drive the development and scalability of the Country HR SSC, aligning service delivery model with global and regional business objectives.
- Serve as a key interface between the HR SSC and senior business leaders, ensuring alignment, responsiveness, and continuous improvement in service delivery.
- Lead the implementation and optimization of digital HR solutions and automation within the HR SSC to improve operational excellence.
- Monitor emerging trends in HR service delivery and SSC operations to influence innovation and best practices adoption.
Qualification & Requirements
- University degree in business administration, HR, engineering or related field
- International work experience, with up to 8 years managing a range of HR services for large, complex employee populations.
- Deep expertise in HR systems, data management, and shared service environments.
- At least 4 years in a leadership or supervisory role, preferably in an HR Shared Services or HR Operations context.
- Experience leading cross-border service migration, process standardization, and HR digital transformation initiatives.
- High level of integrity and discretion when handling confidential information.
- Strong adaptability; able to prioritize effectively in fast-paced, changing environments.
- Good interpersonal and communication skills with the ability to influence at all levels.
- Strong expertise in HR service delivery and management, especially with China specific life cycle processes and payroll
- Highly proficient with HR systems, HR Analytics, Service Management, Delivery and Workflow Platforms, Excellent MS Office skills
- Professional in English verbally & writing any other language beneficial
Benefits
- Insurance, Health & Wellness
- Financial & Retirement
- Family & Parenting
- Vacation & Time Off
- Other Perks & Discounts…
Company Profile
Sonova Group
Industry
Medical Equipment Manufacturing
Revenue
$1.01B
Employees
18,554
Fortune 500 Rank
NA
Global 500 Rank
NA
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