Senior Manager HR Shared Service Operations
Dover Business Services
APAC/Oceania, India, Bengaluru
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Salary
$77,741 - $164,120 Per Year
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
Hybrid
Functions
HR
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
02-06-2025
Description
Dover Operating Companies have been present in India for several years. India is today one of the key focus emerging markets for Dover globally. As part of its commitment to further invest and grow in India, Dover Corporation set-up a regional headquarter (RHQ) for India in Bangalore in 2011.
Key Responsibilities
- Develop and implement the vision, strategy, and roadmap for HR Shared Services in alignment with organizational goals. Oversee end-to-end HR operations including Payroll & Taxation
- Ensure exceptional employee experiences through responsive, accurate, and consistent HR service delivery. Working with Functional leads, assist in establishing goals for staff to meet their functional objectives. Partner with a highly evolving and complex organization within a high paced and agile environment
- Effectively communicate with HR Operations Center staff, OpCos, and other departments. Handle complaints and other issues from internal and external customers. Oversee relationships with external vendors and service providers, ensuring quality and compliance. Coach and develop the people managers on people management aspects and support teams to create a conducive and high performance environment.
- Ensure right staffing, resource allocation & shift patterns. Building trusted relationships with senior stakeholders and leaders in the business. Driving organizational effectiveness through continuous improvement initiatives. Continuously improve HR operations by leveraging data, technology, and industry best practices. Monitor trends in HR technology and shared services to stay ahead of the curve. Implement robust service level agreements (SLAs) and key performance indicators (KPIs) to measure performance and ensure accountability
- Manage the budget for HR Shared Services, ensuring cost-effectiveness and value for money. Partner with leadership to expand services of HR Operations Center
Qualification & Requirements
- End-to-end HR operations including Payroll & Taxation
- Develop and implement the vision, strategy, and roadmap for HR Shared Services in alignment with organizational goals. Working with Functional leads, assist in establishing goals for staff to meet their functional objectives. Partner with a highly evolving and complex organization within a high paced and agile environment. Effectively communicate with HR Operations Center staff, OpCos, and other departments. Handle complaints and other issues from internal and external customers
- Oversee relationships with external vendors and service providers, ensuring quality and compliance. Coach and develop the people managers on people management aspects and support teams to create a conducive and high performance environment. Ensure right staffing, resource allocation & shift patterns.
- Building trusted relationships with senior stakeholders and leaders in the business. Driving organizational effectiveness through continuous improvement initiatives. Continuously improve HR operations by leveraging data, technology, and industry best practices. Monitor trends in HR technology and shared services to stay ahead of the curve. Implement robust service level agreements (SLAs) and key performance indicators (KPIs) to measure performance and ensure accountability. Manage the budget for HR Shared Services, ensuring cost-effectiveness and value for money. Partner with leadership to expand services of HR Operations Center
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Dover Business Services
Industry
Financial Services
Revenue
$7.5B
Employees
350
Fortune 500 Rank
#448
Global 500 Rank
NA
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