Senior Manager – HR Operations

Key Responsibilities

HR Operations & Compliance

• Ensure HR policies, processes, and practices comply with labor laws and internal controls.
• Maintain and audit HR data for accuracy, consistency, and legal compliance.

Process Improvement & Automation

• Identify opportunities to enhance HR service delivery through automation and process optimization.
• Work closely with IT and HR tech teams to improve HRIS and related systems (e.g., SAP, Oracle, Workday).
• Establish SLAs and KPIs for HR service delivery; monitor and report on performance.

Employee Experience & Support

• Oversee resolution of employee queries and issues through shared services or helpdesk models.
• Ensure timely, accurate communication of HR policies and procedures across the organization.
• Partner with internal communications and employee engagement teams to improve experience touchpoints.

Talent Management & Development Operations

• Support execution of learning and development operations, including training calendar management, attendance tracking, and reporting.
• Coordinate performance management processes, talent assessments, and succession planning logistics.

Data Management & Reporting

• Maintain accurate and up-to-date employee records, including tracking of training, certifications, and performance reviews.
• Generate regular and ad-hoc HR reports and dashboards for leadership decision-making.

Stakeholder Collaboration

• Work with business leaders, HR Business Partners, and Centers of Excellence (CoEs) to align HR operations with business goals.
• Act as a strategic partner in workforce planning, compliance audits, and organizational development initiatives.

Qualification & Requirements

Qualifications & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree or MBA preferred).
• 10+ years of progressive HR experience, with 8+ years in HR operations or a similar leadership role.
• Deep understanding of HRIS systems and data management (e.g., SAP, Workday, Oracle).
• Strong knowledge of labor laws, compliance standards, and HR best practices.
• Experience in leading HR transformation or process improvement projects.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Skills:

• Experience with change management and HR digital transformation.
• Exposure to global HR operations or shared services models.
• Certification in HR (e.g., SHRM-SCP, SPHR) is a plus.
• Analytical mindset with the ability to interpret and leverage data for decision-making

Benefits

• Health insurance
• Provident Fund