Senior Manager / Head of Business Support Services

Key Responsibilities

• Lead the business analysis and project management of internal and external projects with multiple stakeholders, business functions and inter-related systems.
• Line Management of Business Support Services with overall responsibility for the operational services Avencia provides to Client Services, Direct Delivery, and our Clients.
• Using existing resource and datasets develop and embed and MI/BI roadmap which elevates Avencia to a point difference with our clients.
• Raise the bar on quality of documentation that is produced across Avencia both for internal and external consumption – the principle of ‘exec ready’.
• Evaluate the need for changes to business process and build collaborative relationships to make it happen. Ensuring agreed processes, roles and responsibilities documented, understood, embedded and reinforced.
• Design, own and execute system roadmaps and budget for future system enhancement needs.
• Contractual and commercial responsibility for third-party system providers.
• Accountable for new service implementations and other BSS led projects.

Qualification & Requirements

• You’ll have deep experience of data, business processes analysis and systems in an RPO and MSP setting.
• You’ll plan effectively in advance, without being fazed if tomorrow doesn’t look like today.
• You’ll spot opportunities to improve process and approach, and make it happen.
• Through articulate and tactful verbal and written communication. Including flowing down Avencia’s strategic and operational goals to the business to build a sense of unity and purpose.
• Through an ability to translate detailed and complex data and processes into understandable conclusions.
• Through being self-motivated and able to understand the user experience from their perspective.
• Developing a roadmap for business support services that keeps our business moving and unlocks commercial opportunity.
• Lead direct and matrixed (indirect) teams knowing when to coach, direct, manage and praise.
• Bachelor’s degree and experience in an RPO/MSP environment is essential.
• The role will be based in London and at home with the requirement to travel to Manchester on a moderately frequent basis.

Benefits

The opportunity to join a developing business with the security of a long-established parent company. If you’re excited by a role that places you at the heart of driving the maturity of our business internally and externally – this is the role for you.

In return, you’ll receive a competitive salary and bonus, generous holiday entitlement, and hybrid working environment.