Senior Manager, Global People Operations New

Key Responsibilities

Operational Leadership

• Execute day-to-day operations of the Global People Operations team across multiple regions, including team development, succession planning, and complex escalation resolution
• Implement and maintain global HR policies and procedures with regional adaptations, coordinating between service centers for consistency and knowledge sharing
• Monitor service delivery metrics, drive continuous improvement initiatives, and lead special projects related to HR operations and process improvements

Process Excellence & Automation

• Execute process optimization, system efficiency initiatives, and business process analysis using structured methodologies across the global organization
• Implement automation initiatives using Workday, ServiceNow, AI, and RPA technologies while building and maintaining standard operating procedures and governance frameworks
• Execute routine auditing practices to monitor process and data integrity, implement corrections, and ensure enterprise-wide process standardization with regional customization
• Implement change management strategies and coordinate training for HR Centers of Excellence on system and process changes

Technology & Platform Management

• Execute optimization and maturation of Workday and ServiceNow platforms, including data governance, self-service enhancement, end-to-end consolidation, and system integration projects
• Implement standardization and emerging technology adoption (AI, RPA) for operational efficiency

Service Delivery & Stakeholder Management

• Execute seamless service integration with HR Centers of Excellence and implement process automation opportunities across all service areas
• Build stakeholder relationships, prepare and present operational performance metrics to senior leadership, and execute consistent global service delivery with regional flexibility

Qualification & Requirements

Core Experience

• 7-10 years of HR operations experience with 3+ years in senior management roles
• Extensive experience building scalable people operations functions in global organizations
• Proven track record managing teams and driving results in complex, multi-regional environments
• Experience in global HR shared services or similar service delivery environments

Technology & Process Expertise

• Workday: Extensive experience optimizing Workday as core employee process platform, including data governance, self-service optimization, consolidation, standardization, automation, and workflow optimization
• ServiceNow: Deep experience implementing ServiceNow for HR service delivery, including case management, workflow automation, knowledge management, Workday integration, and service catalog management
• Process Automation: Experience implementing AI and RPA technologies for HR process automation, workflow optimization, digital transformation initiatives, and measuring ROI and impact of automation investments

Education & Certifications

• Bachelor’s degree in HR, Business Administration, or related field
• Professional HR certification (SHRM-SCP, SPHR) strongly preferred
• Process improvement certifications (Lean, Six Sigma) highly valued

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support