Senior Manager – Global Knowledge Management
Reckitt
Europe, Poland
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Global
Workplace
100% in office
Functions
HR
Reports to
Level
N-3
Travel Max:
0%
Posting Date
05-25-2025
Description
Our HR Team are the force for good that bring Reckitt’s ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance.
Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time.
Whatever your role in our HR community, you’ll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you’ll be supported and mentored to deliver the right plans to drive business performance – and we’ll celebrate the results with you along the way.
Own and evolve the global knowledge management strategy for HR Shared Services. Ensure content is structured, accessible in a global platform, and continuously updated across geographies and service lines to drive operational excellence and scalability.
Key Responsibilities
- Define and lead the global knowledge management strategy for HR People Services and support other processes within the Global Business Services (i.e. Finance, Supply Chain, procurement, etc.)
- Develop, improve and maintain a global framework for SOPs, process documentation, FAQs, and internal knowledge bases.
- Oversee taxonomy, templates, and content structure across systems (e.g., Confluence, EDCM, SharePoint).
- Establish governance models with content owners across 5 locations and +20 service lines.
- Ensure consistent updates, version control, content creation and lifecycle management.
- Promote adoption of KM best practices through training, change management, content creation and engagement.
- Partner with Operations, Process Excellence, CoEs and Service Line Leads to standardize and optimize documentation.
Qualification & Requirements
The experience we’re looking for
- Bachelor’s degree in business, HR, or related discipline.
- 5+ years in knowledge management, operations, or content strategy roles.
- Strong experience in shared services or global business services environments.
- Familiarity with knowledge platforms like EDCM, SharePoint, or similar tools.
- Exceptional communication, coordination, and stakeholder engagement skills.
The skills for success
- Data and Analytics
- HR Process Improvement
- Process management
- Courageous leadership
- Organizational structure
- Storytelling
- Data led storytelling
- Execute plans
- Strategic mindset
- Digital literacy
- HR Data Analysis
- Data management
- Employee data management
- Operational Excellence
- Commercial acumen
- Solutioning
Benefits
Reckitt is proud to foster a caring, considerate culture where you can be yourself to do your best work. And our best-in-class benefits make sure you have the support you need to take care of your health, build a strong financial future, and enhance your wellbeing and security. These include:
- Medical
- Prescription
- Dental
- Vision
- Life and disability insurance
- Paid time off
- A 401(k) plan matching 75% of your first 6% of savings
- 26 weeks 100% paid parental leave for birth parent
- 16 weeks 100% paid parental leave for non-birth parent
- Comprehensive fertility support
- $15,000 annual tuition reimbursement
- Product and service discounts
Company Profile
Reckitt
Industry
Manufacturing
Revenue
$18.34B
Employees
40,000
Fortune 500 Rank
#217
Global 500 Rank
NA
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