Senior Manager for Offshore Shared Services

Key Responsibilities

Offshore Operations & Service Delivery

• Own end‑to‑end shared services operations across defined functional areas (e.g., HR operations, finance support, customer support, back office, analytics, IT support, etc.).
• Translate business demand into staffing plans, operating models, SLAs, and performance metrics.
• Ensure consistent, high‑quality service delivery aligned to global standards and business expectations.
• Drive continuous improvement, automation, and productivity initiatives across the offshore operation.

Workforce Leadership & Engagement

• Lead, develop, and inspire high‑performing teams of offshore professionals.
• Establish a strong performance management culture focused on outcomes, accountability, and growth.
• Drive employee engagement, retention, and wellbeing through clear career paths, leadership routines, and culture initiatives.
• Act as the senior people leader and escalation point for all workforce matters in the Philippines.

Partner Engagement

• Serve as the primary interface for:
• Recruitment and talent acquisition
• Employer of record / legal compliance
• Payroll and benefits administration
• Office, facilities, and workplace services
• Define and manage partner SLAs, KPIs, governance routines, and commercial performance.
• Ensure seamless coordination between internal stakeholders and external partners.

Setup, Scale, and Governance

• Build the Philippines shared services operation, including operating model, governance, and ways of working.
• Ensure compliance with local labor laws, data privacy, security, and corporate policies.
• Establish clear escalation paths, risk management practices, and business continuity plans.
• Support future scale‑up (headcount growth, new functions, expanded scope).

Stakeholder Management & Communication

• Act as the single point of contact for global stakeholders regarding Philippines offshore operations.
• Partner closely with HR, Finance, IT, Legal, and Business Leaders to align priorities and expectations.
• Provide regular reporting on productivity, service performance, engagement, cost, and risks

Financial & Productivity Accountability

• Own budget management for the offshore operation, including partner costs and workforce expenses.
• Drive productivity benchmarks, utilization targets, and cost‑to‑serve improvements.
• Identify opportunities to optimize delivery through process redesign, automation, or resourcing shifts.
• End‑to‑end operational ownership
• Workforce productivity and performance management
• Stakeholder influence and executive communication
• Vendor governance and commercial acumen
• Change management and continuous improvement
• Strong cultural intelligence and people‑first leadership
• Start up implementation and transformation

Qualification & Requirements

No information available.

Benefits

No information available.