Senior Manager, Financial Crime Compliance Customer Escalations
Commonwealth Bank
APAC/Oceania, Australia, Sydney
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Salary
$120,000 - $180,000 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
Customer Service
Finance
Legal
Reports to
Executive Manager, Customer Escalations
Level
N-3
Travel Max:
0%
Posting Date
04-19-2025
Description
The Financial Crime Compliance (FCC) team is accountable for the development, implementation and ongoing leadership of the group’s financial crime shared services. FCC leads the Group’s approach to managing AML / CTF, Sanctions and Anti-Bribery and Corruption risks and obligations.
Key Responsibilities
- Conduct a comprehensive risk assessment of customer, sanction payments or trade escalations from the Group Regulatory Control Operations (RACO) or the Business Unit (BU).
- Provide prompt decisioning of customer, sanction payments or trade escalations for the Group.
- Support internal stakeholders across the Group to proactively identify, manage, and mitigate the financial crime risks of the business.
- Lead and coach team members as appropriate.
- Lead a proactive risk and control culture using data where possible to generate insights and influence the development of controls.
- Prompt escalation of financial crime related matters to the relevant FCC Personnel as necessary.
- Identify potential improvement and/or efficiency opportunities across the team.
- Assist in the development and delivery of relevant MI reporting including reports of financial crime themes and trends identified throughout the escalation process.
- Conduct quality assurance reviews of escalations completed by the team or the BU to meet compliance / audit requirements and provide feedback as necessary.
- Monitor and identify key issues (and potential issues) in the Sanctions landscape.
- Provide training and reference materials to Financial Crime Operations on trends and themes identified as required
Qualification & Requirements
- In depth experience in a compliance, AML / CTF, Sanctions and ABC role (essential)
- In depth understanding of the financial crime regulatory framework with some technical knowledge of the AML / CTF, Sanctions and ABC risk environment (essential)
- Solid people leadership skills
- Tertiary qualification in Commerce, Finance or related Financial Crime or Risk Management certifications or accreditations.
Benefits
- Insurance, Health & Wellness
- Financial & Retirement
- Family & Parenting
- Vacation & Time Off
- Professional Support
- Other Perks & Benefits…
Company Profile
Commonwealth Bank
Industry
Financial Services
Revenue
$19.64B
Employees
53,395
Fortune 500 Rank
#373
Global 500 Rank
#498
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