Senior Manager – Finance Operations

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop high-performing AR and PTP teams at the COE.
• Foster a culture of continuous improvement, inclusivity, and performance accountability.
• Set clear performance objectives (KPIs/OKRs), conduct regular feedback, and manage underperformance when needed.
• Attract and retain talent through structured hiring, mentoring, and stretch assignments.
• Temporarily act as stand-in for the Center Lead for finance-related matters, when required

Service Delivery & Operational Excellence

• Own end-to-end delivery of activities under
  • AR – billing, cash apps, credit and month end closing) and
  • PTP (procurement ops, invoice to pay, T&E, vendor master etc.)
• Ensure daily processing, KPI adherence, SLA compliance, and issue resolution for both AR and PTP.
• Maintain process documentation (SOPs) and support smooth month-end close cycles.
• Monitor and report team performance and key metrics regularly to leadership.
• Ensure compliance with SOX, internal controls, and corporate policies.

Stakeholder Management

• Manage internal and external stakeholder relationships including Accounting, Treasury, Collections, FinTech, and Business controllers.
• Act as the second level of escalation for operational and people issues.
• Chair or participate in cross-functional meetings and represent the COE in global finance operation forums.

Process Improvement & Transformation

• Identify and lead automation opportunities and ERP integration initiatives (e.g. Ivalua, SAP) .
• Drive improvements in control environments, month end closing, task tracking systems and key reconciliations.
• Conduct ideation sessions and implement high-impact improvements from team contributions.
• Support implementation of the Global Finance Transformation roadmap alongside the Operations Excellence teams.

Compliance, Controls & Audit

• Ensure strong internal controls across AR and PTP processes, including SOX and business controls.
• Support and lead internal/external audit requirements at the COE.
• Design and implement standardized, globally compliant processes that meet local and brand-specific needs.

Qualification & Requirements

• Bachelor’s or Master’s degree in Accounting, Finance, or related field.
• 18+ years of experience in shared services, with proven leadership in a variety of Finance Operation functions.
• Hands-on experience with ERP systems and automation tools; exposure to procurement systems like Ivalua is a plus.
• Strong analytical, stakeholder management, and communication skills.
• Experience working in a global, matrixed organization is preferred.
• Demonstrated ability to lead teams through change, transformation, and growth phases.
• Strong written and verbal communication, facilitation, and presentation skills.
• Comfort dealing with ambiguity and a fast-paced entrepreneurial environment.

Benefits

No information available.