Senior Manager, Engineering & Integration Shared Services

Key Responsibilities

• Manage the Engineering & IT Shared Services team, ensuring alignment with Zendesk’s strategic objectives and operational goals
• Lead, mentor and grow a team of software engineers, promoting a culture of learning and professional growth within a distributed workforce
• Oversee the design, development and support of scalable, reliable orchestration services and SaaS solutions using PaaS and iPaaS platforms like Workato, AWS, HighTouch, Fivetran, and Snowflake
• Ensure best practices in DevOps (e.g. code reviews, CI/CD, containerization) are followed while ensuring high-quality deliverables and continuous improvement within the team
• Own and grow Zendesk’s Automation Center of Excellence
• Manage project timelines, resource allocation and execution for multiple concurrent projects or product releases, ensuring projects are delivered on time and within scope
• Guide technical decision-making and help resolve complex engineering challenges
• Drive hiring and onboarding of new team members
• Ensure delivery of high-quality, maintainable code while collaborating with Security and Compliance teams to manage audit readiness and incident response.

Qualification & Requirements

Qualifications And Attributes

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. A Master’s degree is preferred.
• Strong background in Java, node.js, python programming languages and frameworks
• 8+ years of experience in engineering management, with a strong focus on designing and deploying independent, modular micro services and low-code, no-code systems.
• Proven experience leading distributed teams and managing global projects in a fast-paced environment.
• Strong understanding of automation tools and platforms, particularly Workato, AWS, HighTouch, Fivetran, and Snowflake.
• Excellent problem-solving skills and a strategic mindset, with the ability to make data-driven decisions.

Preferred Skills

• Experience with Agile methodologies and project management frameworks.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Familiarity with data integration, ETL processes, and data warehousing concepts.
• Knowledge of industry best practices in software development, cloud architecture, and IT service management.
• Passion for technology and innovation, with a drive to stay current with industry trends and advancements.

Benefits

• Financial + Retirement
• 401(K) matching
• Child Care + Parental Leave
• Adoption Assistance Family medical leave
• Office Perks
• Other Perks and Benefits…