Senior Manager – Digital Transformation

Key Responsibilities

• Develop and execute a comprehensive digitalization strategy for GBS, ensuring alignment with organizational goals.
• Lead projects that leverage emerging technology to streamline processes, improve data analytics, and drive automation initiatives.
• Collaborate with IT and business stakeholders to identify opportunities for digital solutions and oversee the deployment of these technologies.
• Analyze business operations, identify pain points and inefficiencies, and propose innovative digital solutions to enhance performance and service delivery.
• Monitor industry trends in digital transformation and assess their potential impact on GBS operations.
• Define KPIs and success metrics for digital programs and ensure continuous improvement and measurable ROI.
• Drive change management initiatives to ensure successful adoption of digital tools and processes among employees.
• Mentor and develop team members around digital skills and capabilities.
• Stay abreast of industry trends, digital disruptions, and competitor strategies to keep the organization ahead of the curve.

Scope/Impact

• Operational Efficiency : Enhance productivity, reduce operational costs, and improve service delivery metrics across the organization.
• Strategic Vision: This role will contribute to shaping the long-term digital strategy of the GBS function, ensuring alignment with broader organizational goals and driving competitive advantage in the marketplace.
• Cross-Functional Collaboration: Will lead cross-departmental initiatives, fostering collaboration between IT, business units, and external partners to create integrated digital solutions that meet the diverse needs of stakeholders.
• Industry Leadership: By staying abreast of digital trends and best practices, the Senior Manager will position the organization as a leader in digital transformation, enhancing its reputation and attracting top talent in the industry.

Decision Making/Discretion

• Will exercise considerable decision-making authority and discretion in the areas of Strategic Planning, Project Leadership, Technology Selection, Change Management.

Supervision/Leadership

• Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.
• 12+ years of experience in digital transformation, project management, or consulting, preferably within a GBS environment.

Knowledge / Skills / Abilities:

• Strong understanding of digital technologies, data analytics, and automation tools.
• Proven track record of successfully leading cross-functional teams during complex projects.
• Excellent problem-solving skills and ability to think strategically.
• Outstanding communication and interpersonal skills; capable of engaging stakeholders at all levels.
• Experience with agile methodologies and change management practices

Certificates, Licenses, Registrations:

• Project Management Professional (PMP)
• Digital Transformation Certification
• Lean Six Sigma Certification
• AI and Machine Learning Certification(good to have)
• Certified Business Analysis Professional (CBAP)

Benefits

Our employees are the lifeforce of our company, and we strive to reflect this value in our culture and compensation. Our total rewards packages are informed by market data, company results, employee performance, grade-level and location. We aim to provide our employees with support for all dimensions of their lives, including financial security, health, and work-life balance.

Offerings vary per country and location, but span:

• Competitive salary and benefits package
• Paid time off
• Ongoing growth opportunities such as an internal mobility
• Mental health and wellness resources
• Diversity, Equity, and Inclusion programs and employee resource groups (ERGs)
• Volunteer and community engagement programs