Senior Manager – Customer Insights and Advocacy

Key Responsibilities

• The Senior Manager, Customer Insights and Advocacy is responsible for driving customer centricity throughout HealthShare NSW, by leading programs relating to customer experience and engagement, and working closely with LHD partners to make system-wide improvements through data driven decisions.
• This role manages the Customer Insights and Advocacy team, and works closely with senior leaders across the NSW Health system.

Qualification & Requirements

Eligibility Requirements

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category B position.

How To Apply

• Click Apply Now at the top of the page
• Attach your resume and provide answers to the Targeted Questions below.

Targeted Questions

• What is your approach to managing relationships with senior stakeholders? Using an example, describe how you have gained buy in and support for key initiatives or programs of work.
• How do you drive high performance when leading a team? Describe your approach, providing an example of where you have done this successfully in a cross functional team.
• Describe a situation where you have played a key part in using experience or performance insights to inform the direction of a significant change or improvement initiative, in a shared services environment. How did you use data and insights to support your case? What was the outcome?

Benefits

Remuneration: $166,678.00 – $186,448.00 per annum plus 11.5% superannuation

We reward our employees with a terrific range of benefits, including:

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
• Hybrid working: Enjoy a combination of working from home and the office
• Great leave conditions: Enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing: You can access up to $2782 extra per year in your pay
• Wellbeing programs: Access a large array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career