Senior Manager, CSS (Client Shared Services) – (IPCM) Implementations, Projects, Change Management
BCD Travel
United States
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
$95,000 - $105,000 Per Year
Rank
Senior Manager
Responsibility
Design/Transform
Scope
Global
Workplace
Fully remote
Functions
Customer Service
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
05-07-2025
Description
The Senior Manager is accountable for the functional areas of CSS IPCM Operations. Within this role, the Senior Manager will have direct reporting lines (which may include IPCM Managers) and is accountable for resources as their leader, coach, performance reviewer, and compliance and accountability owner.
Key Responsibilities
- Develop, mentor, and coach members of the team
- Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations
- Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time
- Manage change; coordinating efforts that contribute to organizational success
- Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied
- Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met
Qualification & Requirements
- Previous experience in the travel industry
- Experience in leading global teams
- Proven success in leading projects in travel management operations
- Advanced knowledge of Word, Excel, and PowerPoint
- Must have excellent communication skills (written and oral) in English
- Must be reliable and be flexible with working hours based on the needs of the projects
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Company Profile
BCD Travel
Industry
Travel Agencies
Revenue
$22.9B
Employees
15,100
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
