Senior Manager, Commercial, GBS Process & Analytics Services

Key Responsibilities

Building Partnerships & Strategy

• Establish trusted partnerships with senior leaders, turning internal clients into active advocates for our services.
• Locate high-value opportunities to reduce costs or risk (targeting >$10m annual impact) and improve efficiency.
• Align senior leaders on project roadmaps and expected outcomes to ensure clarity.
• Facilitate workshops and forums across Sales, Market Access, Medical, and Marketing to co-create solutions.
• Own account plans that meet specific financial and productivity targets.

Project & Portfolio Leadership

• Direct a portfolio of initiatives ($200k–$2m) from concept to completion, ensuring on-time and on-budget delivery.
• Implement technical solutions—including process mining, automation, and re-engineering—from initial data discovery through to final rollout.
• Define clear plans, milestones, and governance to maintain project health and transparency.
• Guide cross-functional teams and Business Analysts, ensuring resources are used effectively.
• Resolve conflicts and mitigate risks decisively to keep projects moving forward.
• Translate complex process data into compelling business cases (e.g., showing how a change reduces launch timelines)

Collaboration & Teamwork

• Partner with IT and other service leads to deliver business transformation.
• Act as the primary link to commercial leadership, translating their strategy into clear service requirements.
• Champion AstraZeneca values, coach Managers, and help us attract and retain great talent.

Qualification & Requirements

Essential 

• Business & Client Experience
  • Experience in consulting or professional services, specifically in managing client relationships and developing new business.
  • Ability to understand business challenges and build trusted partnerships with senior leaders.
• Industry and Domain Expertise
  • Bachelor’s degree in a relevant field or equivalent experience.
  • Deep experience in Pharmaceutical Commercial/Medical Operations (e.g., launches, supply chain) across different markets.
  • Experience delivering significant savings ($M+) and leading global process optimization portfolios.
  • Hands-on experience with improvement technologies (Process Mining, RPA, BPM) and adapting them to different regulatory environments.
  • Strong understanding of advanced analytics, AI, and data science, with the ability to turn insights into action.
• Leadership and Delivery
  • Experience leading complex, global programs involving many different teams.
  • Solid project management skills: setting KPIs, managing risk, and handling change.
  • Critical thinker who can navigate uncertainty and manage change effectively.
  • Excellent communication skills with the ability to influence others without being their direct manager.

Desirable

• Experience in shared services or transformation environments.
• Interest in emerging technology trends related to process improvement.
• Relevant technology qualifications or certifications.
• Familiarity with Agile methodologies.
• Ability to work effectively in multi-cultural, global contexts.

Benefits

No information available.