Senior Manager – Claims Service
Marsh McLennan
APAC/Oceania, Malaysia, Selangor, Mutiara Damansara
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Finance
IT
Legal
Reports to
Level
N-3
Travel Max:
0%
Posting Date
06-22-2025
Description
You can expect to lead the team that sets the strategy for a wide range of claims product types, ensuring that team standards and procedures align with best practices for quality service. You will cultivates strong relationships with insurers, service partners, brokers, underwriters, Senior Management and Claims team to advocate for direct reports internally as well as help them navigate complex client interactions and maintain high-quality work, all in accordance with company and legal standards.
Key Responsibilities
- Oversee day-to-day Claims Operations within the region, managing various General Insurance claims including Public Liability, Professional Indemnity, Cargo, Property Damage, Motor, Travel, Personal Accident, All Risk, and Marine, as well as Employee Compensation and Work Injury Rehabilitation.
- Deliver exceptional value to clients by ensuring timely and quality service, while maintaining commitments to internal stakeholders.
- Drive operational excellence by creating process efficiencies and fostering a knowledge organization that enhances technical expertise within the team.
- Manage stakeholder relationships effectively, influencing decision-makers and providing a value-added experience through operational collaboration.
- Lead the implementation of annual operating plans and manage operational risks to ensure resilience and compliance with best practices.
Qualification & Requirements
What you need to have:
- A degree in a relevant field, with at least 10 years of experience in Claims, including 8 years in a managerial role.
- Proven experience in Insurance Claims adjudication or advocacy, along with essential relevant certifications.
- Strong analytical, decision-making, communication, and stakeholder management skills, with demonstrated leadership and people management capabilities.
What makes you stand out:
- An MBA or higher education, along with certifications in LEAN, Six Sigma, or KAIZEN.
- Previous experience in Shared Services, particularly in dealing with regional or onshore stakeholders, and experience in transition or migration projects.
- A track record of successful change management, planning, organizing, and resource management skills.
Benefits
Marsh McLennan’s Benefits Program is a substantial and valuable part of the total rewards the Company provides to employees. Marsh McLennan and its Business Units offer a competitive benefits package including healthcare, insurance, investment, and retirement plans in addition to a wide selection of employee programs such as education, legal, identity theft and employee assistance for eligible employees.
Company Profile
Marsh McLennan
Industry
Financial Services
Revenue
$20.7B
Employees
85,000
Fortune 500 Rank
#193
Global 500 Rank
NA
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