Senior Manager, Billing Services

Key Responsibilities

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices.
• Provides day to day management of all components of Billing Services operations to ensure completeness, accuracy, and timeliness.
• Directs the activities of Billing Service Managers responsible for catering and convention billing, customer service call center, group commission payment, and third party billing processes.
• Assigns and monitors work to ensure proper balance and maximum efficiency of team.
• Continually monitors and reports metrics and KPIs to ensure service levels are maintained and targets are met.
• Controls costs by effectively managing labor and monitoring savings objectives.
• Ensures environment of internal controls and best practices is enforced, regularly tested, and corrective action taken where appropriate.
• Manages guest/client problem resolution and contact escalation.
• Develops and executes action plans to drive audit, field and employee satisfaction targets.
• Builds strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner.
• Identifies training opportunities; creates and presents ongoing training to team members and hotel property leadership audiences.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” as explained below
• Other duties as assigned

Qualification & Requirements

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Benefits…