Senior Manager Billing Operations

Key Responsibilities

• Owns end-to-end assessment and redesign of existing billing workflows, identifying optimization opportunities and developing comprehensive process documentation.
• Creates scalable, standardized billing processes that align with enterprise objectives and support projected business growth.
• Executes comprehensive root cause analysis on billing discrepancies, processing delays, and customer disputes to identify underlying systemic issues.
• Designs future-state workflows optimized for digital integration, eliminating manual intervention points and reducing processing cycle times.
• Collaborates with Information Technology and vendor partners to evaluate, select, and implement process automation solutions.
• Establishes integration requirements and testing protocols for new technology implementations.
• Leads multi-disciplinary project teams through complex process transformation initiatives, ensuring stakeholder alignment and successful adoption.
• Facilitates executive-level presentations and working sessions to secure organizational buy-in and resource allocation.
• Coaches and mentors field billing teams, through transition periods and beyond, by delivering ongoing training, reinforcing process adherence, and fostering a culture of continuous improvement to support behavioral change and operational consistency.
• Establishes process governance frameworks and quality assurance protocols that align with internal controls and SOX requirements to ensure sustainable implementation and risk mitigation across billing operations.
• Develops and implements corrective action plans that address process gaps while establishing preventive controls.
• Creates escalation protocols and exception handling procedures to minimize operational disruptions.
• Develops comprehensive KPI frameworks to measure process effectiveness, efficiency, and quality outcomes, translating billing process data into actionable insights, and demonstrating business impact.
• Creates executive dashboards and reporting mechanisms to track transformation progress and demonstrate ROI.
• Leads regular business reviews with senior leadership to communicate achievements, challenges, and strategic recommendations.

Qualification & Requirements

Knowledge, Skills, & Abilities

• Advanced proficiency in process improvement methodologies (Lean Six Sigma certification preferred).
• Hands-on experience with enterprise billing systems, ERP platforms, and workflow automation tools.
• Strong analytical capabilities with expertise in data analysis, process mapping, and performance metrics development.t
• Working knowledge of compliance requirements and internal controls related to billing and revenue recognition.
• Exceptional executive presence with ability to influence and drive consensus across all organizational levels.
• Proven facilitation skills for leading cross-functional workshops, steering committees, and change management sessions.
• Strong written and verbal communication abilities, including experience presenting to C-level executives.
• Demonstrated conflict resolution and negotiation skills in complex stakeholder environments.
• Professional certification in Change Management (Prosci, ADKAR) or Project Management (PMP).
• Experience in regulated industries with complex billing requirements and shared services billing support model.
• Track record of successful ERP implementations or major system conversions.

Minimum Requirements

• 7 -10 years of progressive experience in the related finance function in a multi-entity or shared services environment.
• Experience leading cross-functional projects or related finance function process improvements.
• Minimum 3 years of people leadership or matrix management experience in complex organizational environments

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).