Senior Manager / Associate Director -SAP SF Techno Functional Expert & Global HR Shared Services

Key Responsibilities

Oversee the global HR Shared Services team, ensuring seamless delivery of services and adherence to SLAs.

• Provide functional expertise across SAP SuccessFactors modules, including:
• Job Architecture and Position Management
• Recruitment, Onboarding, and Offboarding
• Employee Central
• Compensation and Time Off Management
• Reporting and Analytics

Process Optimization

• Identify, simplify, and streamline global HR processes to enhance operational efficiency and user experience.

Data Management & Compliance

• Ensure accurate and secure management of employee data in SAP SF, maintaining data integrity and reliability.

Team Management

• Lead, coach, and develop the HR Shared Services team, fostering a collaborative and high-performing culture.

Service Level Management

• Establish, monitor, and report on service level agreements (SLAs) and key performance indicators (KPIs).

Stakeholder Collaboration

• Act as the primary liaison between HR Shared Services, HRIS, and other stakeholders to ensure alignment on global goals and priorities.

Strategic Initiatives

• Contribute to the design and implementation of the global HR Shared Services strategy, ensuring scalability and alignment with organizational goals.
• Lead cross-functional projects to improve HR service delivery and employee experience globally.

Qualification & Requirements

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
• 10+ years of experience in HR Shared Services, with a strong focus on operations and SAP SuccessFactors.
• Proven track record of managing ticketing systems and HR service delivery in a global shared services environment.
• Demonstrated experience in process optimization and leading global teams.

Technical Skills

• Functional expertise in SAP SuccessFactors modules (e.g., Employee Central, Compensation, Time Off, RBP, Reporting).
• Hands-on experience with ticket management systems and workflow optimization tools.
• Proficiency in compliance regulations and audit requirements for HR data.

Soft Skills

• Strong leadership and team management capabilities.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills with a global mindset.
• High attention to detail and proactive issue resolution.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.