Senior Manager – Accounts Receivables (GSC)

Key Responsibilities

AR Operations Management (Global/Regional Scope)

• Lead the end-to-end AR operations, including daily sales reconciliations, bank processing, Customer accounting, Subledger Close, credit control, billing, collections, cash application, dispute resolution, and AR reconciliations.
• Manage service delivery for multiple countries/business units with standardized KPIs and SLAs.
• Ensure accuracy and timeliness of AR transactions processed through ERP systems (SAP ECC / S/4 Hana )

Stakeholder Management

• Act as the primary point of contact between the GSC and local business finance teams, sales, and customer service functions.
• Partner with regional finance leads to drive alignment between GSC deliverables and business expectations.
• Participate in monthly/quarterly business reviews with internal and external stakeholders.

Performance Monitoring & Continuous Improvement

• Monitor and report key performance indicators (KPIs) such as DSO, ageing, unapplied cash, dispute resolution time, etc.
• Implement process improvements, standardization, and automation opportunities (RPA, AI-based collection tools).
• Identify and mitigate process bottlenecks or control gaps within the AR process.

Compliance & Risk Management

• Ensure all processes are compliant with internal controls, SOX requirements, and applicable local/international regulations
• Support internal and external audits related to AR processes and documentation.
• Establish a robust credit risk monitoring framework across customers.

Team Management

• Lead and mentor a diverse AR team, including team leads, analysts, and specialists.
• Drive a culture of performance, innovation, and customer service.
• Manage recruitment, training, and development for the AR team.

Process Transition & Transformation

• Lead AR process migrations from business units to the shared service center.
• Support the integration of acquired entities into the GSC AR framework.
• Drive adoption of global process standards and tools under the Order to Cash (O2C) framework.

Qualification & Requirements

• B.COM , MBA (Finance) ,CA/CMA/CPA or equivalent qualification.
• 12–15 years of relevant experience in accounts receivable or Order-to-Cash, with at least 5 years in a shared services or GBS environment.
• Strong knowledge of ERP platforms (SAP), workflow tools, and reporting dashboards (Power BI, Tableau).
• Experience handling global stakeholders and multi-country operations.
• Strong leadership, communication, and project management skills.

Preferred Attributes:

• Experience with automation and digital transformation tools in finance
• Familiarity with service delivery models and governance structures of shared services.
• Prior exposure to retail/wholesale or FMCG sectors is highly desirable.

Benefits

METRO Global Solution Center (MGSC) in India offers a range of employee benefits including a strong focus on work-life balance, training and development, and employee well-being. Key benefits include flexible working hours, home office options, and ample holidays. They also provide comprehensive training, company medical services, and access to a free gym and canteen. Other perks include discounted job tickets and partner company discounts, and even support for childcare.