Senior Manager, Accounts Receivable

Key Responsibilities

Leadership and Strategy

• Provide service delivery for the I2C lifecycle of invoicing, collections, dispute resolution, and cash application, focused on driving operational excellence and enhanced customer service.
• Develop and execute strategies to optimize DSO, reduce overdue receivables, and improve working capital.
• Lead, mentor, and develop a high-performing team with an emphasis on coaching, development, continuous learning, and achieving results.
• Provide leadership and partner with key stakeholders to resolve escalated service delivery issues and disputes, perform root cause analysis and develop action plans.

Performance Management

• Manage adherence to service level agreements and key performance indicators across I2C to monitor process efficiency, effectiveness, and customer service.
• Manage third party service providers to optimize automations, enhance service delivery, and resolve performance issues.
• Ensure timely and accurate customer invoicing, cash application, dispute resolution, and payment follow-up.
• Collaborate with collections teams on high-risk accounts and strategic initiatives.

Continuous Improvement

• Identify and implement best-in-class practices to standardize, simplify, and scale I2C processes.
• Lead projects with upstream process owners and cross-functional teams in the customer-to-order lifecycle to better align overall End-to-End processes.
• Implement a new cash application software solution.
• Analyze workflow, processes, and operational measures to identify, quantify, and justify recommended improvements, including the use of new digital solutions.
• Drive continuous improvement initiatives and create a culture of continuous process improvement and innovation.
• Champion digital transformation initiatives within the I2C cycle, including ERP improvements and expansion of automation tools.

Business Compliance, Internal Controls, and Reporting Insight

• Own process maps and related documentation, standard operating procedures, policies, and RACI matrix.
• Support audit readiness and compliance with internal policies, controls, and accounting standards to mitigate risks.
• Report on key performance indicators and leverage insights to drive decision-making.

Qualification & Requirements

Competencies, Skills & Experiences

• Shared Services experience
• Operational Strategy
• Digital Transformation and Continuous Improvement experience
• Service Delivery Leadership
• People Leadership
• Communication and Influence
• Business Insight and Analytics
• Governance

If this sounds like you, we want to connect!

• BS/BA in Accounting, Finance, Business or related field required. Master’s degree and/or CPA is preferred but not required.
• 10 to 12+ years of progressive experience, in Order to Cash, AR, or financial operations, including at least 3–5 years in a leadership role. Manufacturing experience is a plus.
• Demonstrated ability to influence at all levels of the organization.
• Experience working within a Shared Services Organization is a plus.
• Knowledge and background in process improvement, business operations, project management, change management, and workflow implementations.
• Proven ability to lead distributed teams, manage change, and drive measurable results in a high-volume environment.
• Strong problem-solving skills. Must be hands-on and detail-oriented, but also able to see the big picture.
• Ability to function well in a fast-paced, team-oriented environment.
• Ability to deal with adversity and push back from senior leaders; challenge status quo.
• Strong communication skills – ability to condense information and be concise.
• Strong relationship building skills, must build trust.
• Excellent interpersonal skills with a proven ability to work effectively within all levels of a complex matrixed organization.
• Ability to travel up to 10%

Benefits

No information available.