Senior Lead, Content Manager, Shared Services

Key Responsibilities

Strategy & Planning

• Key contributor to the development of the shared services strategy leveraging AI and automation to create a world class sustainable employee experience.
• Create, implement a sustainable catalog of content across the People Team functions.
• Develop and enforce content guidelines that ensure:
• Consistent brand voice and messaging
• Accuracy and relevance to target audiences
• Compliance with internal policies and external regulatory requirements

Quality & Accuracy

• Monitor quality standards and metrics for accuracy, reliability and compliance for the employee experience and adjust content on a regular basis.
• Create and implement a content calendar for regular audits.

Cross Functional Collaboration

• Collaborating with internal teams (COE’s, HRBP’s, ET, etc) to align content strategy to the broader goals of the People Team organization:
• Create persona-based employee content experiences
• Streamline content creation and distribution workflows
• Implement intelligent content recommendation systems

Partnering with internal and external teams to fine tune the model for optimum content output

• Training teams to be “citizen developers” and support agents to the development of the model
• Continuous Improvement
• Proactively seek out areas for continuous improvement with COE’s and other stakeholders to refine outputs of the model , creating a “citizen developer” culture.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree preferred.
• 8+ years of progressive experience in HR or Content Management.
• Proven track record of successfully leading HR projects and/or implementing shared services models.
• In-depth knowledge and hands-on experience with HR technologies, particularly ServiceNow (especially Knowledge Management module) and Workday, with a strong ability to leverage technology for process workflows optimization and automation.
• Strong ethical framework for AI and content management
• Exceptional strategic thinking, problem-solving, analytical, and data-driven decision-making skills.
• Demonstrated expertise in change management, stakeholder management, and effective communication at all levels.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong people management skills with a proven ability to build, develop, and inspire high-performing teams.
• Commitment to continuous learning and professional development in HR best practices and technologies.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…