Senior IT Service Manager Workflow-Applikationen

BWI GmbH

Europe, Germany, Bavaria, Nuremberg

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Salary

Rank

Senior Manager

Responsibility

Functional Tower Lead

Scope

Regional

Workplace

100% in office

Functions

Reports to

Level

N-3

Travel Max:

Posting Date

03-23-2025

Description

Join us in ensuring the Bundeswehr’s digital future viability.

As the Bundeswehr’s primary digitalization partner, we provide stable, secure, and efficient IT services at home and abroad, from basic operations to operational areas, thus contributing to the continuous improvement of the Bundeswehr’s command and operational capability. With over 7,000 colleagues, we operate and modernize one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are passionate about advancing Bundeswehr IT through challenging digitalization projects and thus want to contribute to Germany’s security.

The PoD1 Collaboration department, as part of Shared Service Delivery, offers our customers solutions that optimally support the digitalization of their business processes and enable users to collaborate and complete their tasks effectively and efficiently. To this end, we provide powerful and cost-effective groupware, conferencing, and telephony services based on modern technologies (e.g., cloud) from the respective market leaders.

Senior IT Service Manager Workflow-Applikationen

Key Responsibilities

Responsibility for the implementation of contractually compliant and timely service provision as well as the further development of workflow solutions (based on PEGA)
Assuming end-to-end service management responsibility for workflow solutions throughout the entire lifecycle, including technical management of a virtual service team
Participation in the definition and further development of the service based on customer requirements and CSI measures
Assuming budget responsibility for the service during the operational phase, including financial and investment planning and implementation of risk management
Responsibility for service-related communication with internal and external stakeholders as well as participation in projects

Qualification & Requirements

Completed studies or comparable training in the field of business and/or computer science
Approximately 5 years of relevant professional experience in the IT environment as well as several years of professional leadership, service management and project management experience
Very good commercial understanding and experience in the areas of license management, cost controlling, and quotation and calculation.
Very good knowledge of workflow systems such as PEGA, certification as PEGA Business or System Architect is an advantage
Good communication and leadership skills, a sense of responsibility, willingness to change, and decision-making and assertiveness
Fluent written and spoken German skills

Benefits

As the Bundeswehr’s primary digitalization partner, we empower and support in peace, crisis and war
You can expect a pleasant working environment, respectful interaction and great team spirit
BWI offers market-based remuneration, a secure job and an award-winning and employer-funded company pension plan
We offer you flexibility to balance your work and private life
You start with 30 days of annual leave with the option of individual adjustments

Company Profile

BWI GmbH

Industry

IT Services and IT Consulting

Revenue

$1.41B

Employees

6,500

Fortune 500 Rank

Global 500 Rank

View Company Profile

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