Senior HR Operations Manager (Fixed Term)

Key Responsibilities

• Oversee the day-to-day management of the team in accordance with legislation, regulations, policies, procedures and agreed service level agreements.
• Provide leadership and dedicated quality direction to the team, applying business improvement processes, ensuring ongoing capacity planning, coaching and mentoring team members as required, and establishing and maintaining a high standard of quality controls.
• Develop a strong customer service ethos ensuring services meet the needs of the University and that they adhere to the University’s values.
• Oversee and manage a performance framework to ensure the objectives in the People and Culture Strategy are achieved.

Qualification & Requirements

A CIPD qualified HR professional with a strong customer service ethos, you will have a clear understanding of service delivery and using metrics to manage performance to ensure a high-quality offer across all of the activities the team undertakes.

Tenacious and resilient, you will also be results oriented and able to build effective relationships across academic and professional services departments alike.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…