Senior GTM Operations Manager – GTM Operations Shared Services

Key Responsibilities

• Manage and grow a team of shared services specialists responsible for executing Snowflake’s standard operating procedures
• Provide first line support for Sales & Partner operations workflows (i.e. account/opportunity management and changes, demo account creation, user managed).
• Implement and maintain standard data quality practices, including regular audits, data cleansing, and data validation processes to ensure data accuracy and completeness
• Identify opportunities and provide recommendations to improve and automate our systems and processes across core technologies (SFDC, Workday, D&B, etc.)
• Work with cross-functional teams to prioritize new requests of the shared services organization based on their impact to the business and ability to standardize
• Create and maintain key documentation such as SOPs, process flows, data stewards/owners
• Enable flex capacity to support operations initiatives on an ad hoc basis

Qualification & Requirements

• Minimum 10 years total professional experience with 5+ years working with sales operations, master data management, sales systems, process, and tools
• Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN)
• Hands on experience managing case queues, SLA’s, and service organizations
• Experience with master data management, data quality or data governance
• Experience managing a team supporting a global sales organization
• Excellent communication skills and ability to communicate with Sales and Sales leadership
• Ability to gather and use data to inform decision making
• Must possess business acumen, analytical, troubleshooting, problem-solving skills
• Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups
• Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services
• Undergraduate degree required, MBA a plus

Benefits

Live your best life, inside and outside of work. At Snowflake, we believe it’s important that you and your loved ones are taken care of.

• WE’VE GOT YOUR BACK: Essential coverage is important in any workplace. We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
• A BALANCED LIFESTYLE: Live a healthy life, even while working from home. All Snowflakes have access to our weekly lunch and learn webinars, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
• YOUR PEOPLE MATTER: Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
• SNOWFLAKE SPANS THE GLOBE: With employees in four continents and more than 20 countries, you’re joining a truly global team. No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
• TREAT YOURSELF: Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections. Make your life a little easier and more fun!
• INVEST IN YOUR FUTURE: We believe it’s important to be rewarded for the value you add to Snowflake. Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a  quarterly bonus or commission program.