Senior Group Manager – Transactional Quality
WNS Global Services
APAC/Oceania, India, Pune
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
Finance
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
08-13-2025
Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
Key Responsibilities
- Job Purpose and RoleLead ‘Next-Gen’ Shared Services Quality Organization by consistently ‘Raising-the-bar’ on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities
- Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients
- Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
- Redesign & deploy sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance
- SLA baselining, predictive SLA monitoring & reporting
- Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement
- Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
- Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework
- Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience
- Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)
- Foster a spirit of continuous learning & collaboration across teams
Qualification & Requirements
- Desired Experience and Skills
- Graduate / Post Graduate
- Overall work experience of minimum 12 yrs.; Minimum 6 years in to Management role of managing transactional & strategic quality
- Lean Six sigma Black belt certified Mandatory
- Experience of working in F&A Accounts (PTP, OTC, RTR towers mandatory)
- Experience in automation of aspects of Quality function
- Knowledge & experience of Agile methodology & demonstrate a digital mindset
- Should have analytical bent of mind along with lateral thinking.
- Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values
- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
WNS Global Services
Industry
Outsourcing and Offshoring Consulting
Revenue
$1.22B
Employees
59,755
Fortune 500 Rank
NA
Global 500 Rank
NA
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