Senior Group Manager – Operations – South Africa
WNS Global Services
Africa, South Africa, Cape Town
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
Customer Service
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
04-09-2025
Description
The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities
- Lead a team of operational leaders
- Deliver contractual and commercial performance through cost and profitability management
- Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
- Build excellent relationships both internally and externally at all levels
- Ensure compliance to all relevant process and regulatory standards
- Control and minimise costs
- Drive continuous improvement and create value by delivering excellent customer experience
Qualification & Requirements
Knowledge, Skills and Attributes:
- Leadership
- Change management
- Effective coaching skills
- Commercial acumen
- Planning and organizational skills
- MS Office at an advanced level
Qualifications
- Grade 12/Matric
- Proven track record of 5 years’ experience as senior operations manager
- Experience in a contact center/BPO environment
- Insurance industry experience essential
Benefits
WNS Global Services Inc. offers a range of employee benefits, including those focused on well-being, work-life balance, and professional development, as well as statutory and common benefits like maternity pay, sickness pay, and pensions.
Company Profile
WNS Global Services
Industry
Outsourcing and Offshoring Consulting
Revenue
$1.22B
Employees
59,755
Fortune 500 Rank
NA
Global 500 Rank
NA
Application can only be submitted by logging into your LinkedIn Account
Note: This type of application does not reduce the Apply Credits included in your Subscription.
