Senior Expert – MIS and Quality

Key Responsibilities

MIS

• Goal calculations for all Streams and report Service level agreement adherence
• Improvise the reporting and track if all deliverables are worked on
• Compliance Audit on Service level agreements reported and updated for all Streams in BAPS
• Validation of Volumes, Turn Around Time and Autonomy
• Publish multiple dashboard
• Work on Automations and identify/develop the process simplifications tools for Teams and Managers.
• Maintain Schedule of the daily routine, Prepare MIS and other reports.

Quality

• Ensure evaluation and reporting on quality system.
• Do regular calibration sessions with counter parts.
• Be involved in escalation resolutions, share Root Cause Analysis and deploy Corrective and Preventive action on issues reported.
• Identify process gaps and develop controls.
• Conduct regular Audits and Checks on the team and Quality Assurance.
• Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of our products.
• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.
• Conduct regular feedback session with defaulters and guide refresher session with the help of SPOCs.
• Conduct process knowledge test.
• Conduct quality Learning Sessions and mentor the improvement projects.
• Design and work on continuous improvement of reporting standards
• Interaction with Partners/employeesTrack Governance and support Management in all process improvements programs
• Manage automation programs and deploy continuous improvement culture to work on Value Deliveries

Qualification & Requirements

• 5 to 7 years’ experience in MIS and Quality Profile, overall 15+ years experience in third-party organization or shared services
• Lean Six Sigma certified.
• Work in cross-functional teams with solution finding approach
• Maintain high quality in all deliverables and according to the operating principles
• Added advantage – Advanced Excel (can perform complex functions) , VBA, RPA, ML, AI

Benefits

• Competitive compensation: In addition to salary and paid time off, many Avalara employees are eligible for bonuses, 401(k) plans, financial planning assistance, and our employee stock purchase plans (ESPP).
• Commuter perks: We make getting to work a little easier and less costly with subsidized transportation options.
• Career development: As our company grows, our employees should, too. That’s why we created mentorship opportunities and career growth programs.
• Health and wellness: We offer a selection of medical, dental, vision, FSA, and HSA packages with limited out-of-pocket expenses.
• Inclusive culture and diversity: We don’t just encourage diversity; we thrive because of it. Avalara actively seeks talent from all backgrounds and has the following employee resource groups: Women of Avalara, Veterans of Avalara, PRiSM (LGBTQ ), UJIMA (African American/Black).
• State-of-the-art office locations: Whether you’re at our new Seattle headquarters overlooking CenturyLink Field or at one of our 14 other locations, you’ll enjoy a fully stocked fridge and free espresso. In some locations, you’ll also get a view of the game!