Senior Director Shared Services

Key Responsibilities

• Business Strategy – Directs shared services strategy and roadmaps that deliver a superior client experience and relevancy in a competitive market environment. Fosters inter-departmental collaboration to ensure provision of the best client experience and product offerings. Promotes client advocacy by ensuring consistent processes. Consults with executive and business unit leaders on roadmap objectives, performance accountability, and channel expectations.
• Managerial Functions – Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff.
• Collaboration– Develops and manages partnerships with internal teams, business unit leaders, and partners to enable and execute the overall shared services strategy.
• Client Experience – Directs the delivery of a competitive, exemplary client-centric experience.
• Risk Management – Ensures compliance throughout daily activities with all applicable regulations, credit policies, and guidelines

Qualification & Requirements

Qualifications

• Bachelor’s Degree and 10 years of experience in Financial Services OR High School Diploma or GED and 14 years of experience in Financial Services

Preferred Education

• Masters Degree

Preferred Qualifications

• Experience leading an enterprise level Shared Services organization

Benefits

Physical Well-being

• Medical plan options with prescription drug coverage
• Dental plan options
• Vision plan options
• Telehealth services
• Fertility benefits
• Health Advocacy services
• Confidential telephonic health coaching
• On-demand and live fitness classes, meditation, wellness seminars and podcasts
• Additional well-being offerings through medical carriers

Financial Well-being

• 401(k) plan
• Health Savings Account
• Health Reimbursement Account
• Healthcare & Dependent Care Flexible Spending Accounts
• Commuter Savings Account
• Company-paid Basic Life and AD&D insurance
• Optional supplemental Life and AD&D
• Whole Life with Long Term Care
• Company-paid Short- and Long-term Disability coverage
• Hospital Indemnity, Critical Illness & Accidental Injury coverage
• Legal Plan with identity theft protection
• Discount Programs
• Identity Theft Protection
• Pet Insurance
• Discount Programs
• Premier Associate Banking
• Life Balanced Account

Emotional & Social Well-being

• Paid time away
• 1 paid holidays
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discount programs
• Award and recognition programs

Community Well-being

• Volunteer time
• School function time
• Business Resource Groups
• Charitable organization partnerships and volunteer opportunities
• Charitable Giving Account