Senior Director of Administration & Operations

Key Responsibilities

Shared Services Leadership & Organizational Coordination

• Oversee and coach HR, IT, Accounting, and Campus Services leaders.
• Build high-performing shared services teams with clear goals, metrics, and accountability structures
• Foster collaboration among shared services for integrated service delivery
• Develop leadership capacity within teams, coaching managers in change management and cross-functional collaboration
• Serve as organizational integrator, connecting systems, data, processes, and people across all departments to align internal functions with institutional goals
• Maintain strong campus presence to troubleshoot issues, support operations, and build relational capital across the institution, while bridging strategic priorities with operational realities
• Create clarity around decision-making authority, processes, roles, and accountability measures
• Collaborate with Dean of the Graduate School and Executive Directors of Centers to ensure operational processes are clear and operational needs are met

Systems & Technology Integration

• Design and implement scalable systems and standard operating procedures (SOPs) that unify operations
• Lead efforts to identify and align business needs with technology solutions, systems, and processes to support effective workflow and operations
• Conduct operational audits to identify and eliminate redundancies, streamline workflows, and improve efficiency
• Direct IT strategy, infrastructure, and support services
• Ensure data flows effectively across departments to enable informed decision-making and organizational agility

Financial & HR Compliance

• Oversee accounting operations including accounts payable/receivable, payroll processing and approval, and financial transaction monitoring
• Partner with fractional CFO on budget management, financial reporting, and internal controls
• Maintain working knowledge of nonprofit accounting standards and employment law requirements
• Guide HR operations including employee relations, benefits, and workforce planning, while ensuring HR and payroll compliance
• Support audit preparation and manage compliance reporting

Strategic Planning & Project Management

• Translate strategic goals into actionable operational plans with clear timelines, owners, and realistic resource allocation
• Manage complex, cross-departmental projects using strong project management methodologies
• Partner with business units to align shared services support with institutional priorities and available capacity, establishing clear workload boundaries and service commitments that enable sustainable, effective operations
• Build and deploy organizational project management culture, processes, and communication protocols

Change Management & Institutional Leadership

• Apply expert change management skills to guide the organization through operational transformations and cultural evolution
• Build trust and institutional authority to drive follow-through on cross-functional initiatives
• Serve as member of the senior leadership team, contributing t

Qualification & Requirements

No information available.

Benefits

No information available.