Senior Director, Human Resources Operations

Key Responsibilities

Strategic HR Operations Leadership

• Lead and manage the global HR operations strategy, ensuring alignment with business goals and objectives.
• Develop and implement HR policies, processes, and systems to drive efficiency and consistency across all regions.
• Provide strategic direction and oversight on HR service delivery, improving employee experience, and operational effectiveness.
• Drive global HR transformation projects, integrating best practices and innovative solutions.

HR Process Optimization

• Oversee the standardization and improvement of HR processes, ensuring they meet global organizational standards and regional compliance.
• Analyze and monitor HR metrics, identifying opportunities for process improvement and cost efficiency.
• Drive the implementation of enterprise HR technology platforms and ensure seamless integration across various HR functions (payroll, recruitment, learning, etc.).

Human Capital Intelligence (Reporting & Analytics)

• Oversee the development of HR reports and dashboards to provide key insights on HR performance, employee trends, and operational efficiency.
• Use data and analytics to make informed decisions about HR operations, identifying areas for improvement and cost savings.
• Provide regular updates to senior management on HR operations performance, issues, and initiatives.

HR Information Systems

• Leadership and strategic oversite for all HR applications and systems.
• Responsible for creation and maintenance of technology roadmap in support of our HR and business priorities and goals.
• Ensure optimal user experience and overall performance of HR technology.

Mergers & Acquisitions

• Ensure all newly acquired employees are loaded into our HR systems accurately and expeditiously.
• Build strategy for centralization of operational tasks within team to drive accuracy, and improved experience for internal and external teams joining HUB.

Compliance and Risk Management

• Ensure HR operations are in full compliance with local, regional, and international labor laws and regulations.
• Work with legal and compliance teams to manage risk, ensuring policies reflect the latest regulatory changes and requirements.
• Ensure data security and confidentiality of employee information in all HR processes, particularly in compliance with data protection policies.

Cross-functional Collaboration

• Partner with other senior HR leaders, including HR business partners, talent acquisition, and learning and development teams, to align operations with overall HR strategy.
• Collaborate with Finance, IT, and legal teams to ensure smooth and integrated operations, particularly around system implementations and HR policies.
• Serve as a point of contact for senior leadership regarding HR operational issues and strategic initiatives.

Team Leadership and Development

• Lead, mentor, and develop a global HR operations team, ensuring continuous improvement in service delivery and team performance.
• Drive employee engagement within the HR team, fostering a collaborative and high-performing environment.
• Provide coaching and guidance to HR operations managers and ensure alignment with company culture and values.

Employee Experience and Service Excellence

• Ensure the efficient and timely delivery of HR services to employees, including benefits, payroll, and HR-related inquiries.
• Lead initiatives aimed at improving the employee experience across regions, ensuring consistent service delivery globally.
• Promote a culture of customer service excellence within the HR operations team.

Vendor Management

• Manage relationships with third-party HR vendors and service providers, ensuring effective contracts, service delivery, and performance management.
• Negotiate contracts and oversee the selection of external HR service providers for various functions (e.g., benefits, payroll, recruitment services).

Qualification & Requirements

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification like SHRM-SCP, HRCI-SPHR is a plus).
• Minimum of 10 years of experience in Human Resources operations, with at least 5 years in a leadership role managing HR operations (preferably North American HR Operations exp).
• Strong experience with HR technology, including HRIS systems, talent management platforms, and data analytics tools including implementations.
• Proven track record in process optimization, project management, and HR transformation.
• Excellent leadership, communication, and interpersonal skills with the ability to manage a global team and influence senior leadership.
• Strong analytical skills and ability to use data to drive decisions and improve HR operations.
• Ability to work in a fast-paced, dynamic environment with multiple stakeholders.

Desired Skills

• Expertise in global Human Resources shared services models and HR outsourcing.
• Experience with change management and leading global HR system implementations.
• Strong financial acumen to manage budgets and cost-effectiveness in HR operations.
• Familiarity with global talent management strategies and employee lifecycle management.

Benefits

HUB International is proud to offer comprehensive benefit and total compensation packages which could include:

• Health/Dental/Vision/Life/Disability Insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as:
  • Vacation
  • Sick
  • Personal days
• Eligible bonuses
• Equity and commissions for some positions.