Senior Director, Global Project Management & Business Services

Key Responsibilities

PMO Leadership & Strategy

• Develop and implement PMO strategy: Define and execute the global PMO strategy in alignment with organizational goals, ensuring that all projects are managed consistently and effectively across regions.
• Governance & Frameworks: Establish global project management frameworks, methodologies (e.g., Agile, Waterfall, Hybrid), and best practices to ensure consistent execution across projects.
• Global Resource Management: Oversee resource allocation and capacity planning to ensure the availability of skilled project managers and cross-functional teams.
• Portfolio Management: Lead the management and reporting of a global project portfolio, ensuring alignment with business objectives and priorities. Establish performance metrics and key performance indicators (KPIs) to track progress and success.

Project Delivery

• Ensure project success: Monitor the execution of strategic projects to ensure they are delivered on time, within scope, and within budget.
• Risk Management: Proactively identify, assess, and mitigate project risks and issues that could affect project timelines, quality, or cost.
• Continuous Improvement: Foster a culture of continuous improvement within the PMO, implementing lessons learned from past projects and introducing process improvements to increase efficiency.

Team Leadership and Development

• Lead the PMO team: Manage and mentor a global team of project managers and PMO staff. Provide coaching and professional development to enhance team performance and career growth.
• Cross-functional Collaboration: Work closely with other departments (e.g., IT, Finance, Marketing, Operations) and regional PMO teams to ensure seamless project execution and alignment with broader business objectives.
• Change Management: Lead organizational change initiatives by supporting project managers and teams in adapting to new processes, tools, or methodologies.

Stakeholder Management & Reporting

• Executive Reporting: Provide regular updates and reports to senior leadership on project performance, portfolio health, and any potential issues that require attention.
• Stakeholder Communication: Serve as a primary point of contact for all key stakeholders, ensuring that communication is clear, transparent, and effective throughout the lifecycle of global projects.
• Client & Vendor Management: Oversee relationships with external vendors and clients, managing expectations and ensuring the successful execution of third-party projects.

Technology & Tools:

• Tool Standardization: Define and implement standardized project management tools, software, and systems (e.g., MS Project, JIRA, Asana, Smartsheet) across global regions.
• Data Analytics: Utilize project performance data and analytics to continuously improve project delivery and decision-making processes.

IT Shared Services:

Lead and provide oversight to this business unit that involves the execution of the following tasks across all IT to ensure :

• Budget and Financial Management
• Process and Quality Engineering
• Resource Management
• Performance Metrics
• Vendor & Contract Management
• Change Management
• Event Management
• IT Communications

Supervisor Responsibilities

Manages People: Yes

• This role is responsible for all aspects of talent management and development for their team

Qualification & Requirements

REQUIRED QUALIFICATIONS

Education/ Years of Experience/ Certifications

• PMP (Project Management Professional) or similar project management certification is required.
• 15+ years of progressive experience in project management, with at least 5 years in a leadership role managing Global PMOs.
• Proven experience leading cross-functional teams and managing large-scale, multi-regional projects in a complex, fast-paced environment.

Knowledge, Skills, Abilities, and Other Characteristics (KSAO’s)

• Leadership & Management: Strong leadership skills with the ability to build, develop, and lead high-performing teams across multiple regions.
• Strategic Thinking: Ability to think strategically and translate business goals into actionable project management strategies and plans.
• Communication: Excellent verbal and written communication skills, with the ability to interact with senior executives and all levels of the organization.
• Change Management: Experience in driving and managing organizational change.
• Analytical Skills: Strong ability to analyze project data, identify trends, and make data-driven decisions.
• Cultural Awareness: Experience working in a global organization with diverse teams across multiple time zones and cultures.
• Results-Oriented: Consistently meets or exceeds objectives and demonstrates a focus on delivering results.
• Decision Making: Strong decision-making skills with the ability to prioritize competing demands.
• Collaboration: Ability to build relationships and work effectively across multiple functions and regions.
• Problem Solving: Excellent problem-solving abilities, including the capacity to address complex project challenges.
• Proficiency in project management software and collaboration tools (e.g., MS Project, JIRA, Asana, Smartsheet).
• Experience with project portfolio management tools and enterprise resource planning (ERP) systems.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field, and a Master’s degree (e.g., MBA) in related fields.
• Experience in a global organization
• Other certifications such as Agile, or Six Sigma are highly desirable.

Working Conditions

• Environment: Office
• Extreme Exposures: none
• Schedule: Typically requires regular office hours, but may require calls with global counterparts outside of regular office hours

Physical Requirements:

• Must be able to lift up to 10 lbs
• Must be able to sit at a desk for long periods of time

Travel Required: Yes, some local or international travel may be required occasionally

Benefits

No information available.