Senior Director, Customer and Business Transformation (Global Business Services)
Avalara
United States
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Salary
$200,000 - $250,000 Per Year
Rank
Senior Director
Responsibility
Design/Transform
Scope
Global
Workplace
Fully remote
Functions
Customer Service
IT
Reports to
VP, Global Business Excellence
Level
N-2
Travel Max:
0%
Posting Date
11-05-2025
Description
Avalara is at a pivotal moment: scaling rapidly, rethinking how we operate, and pushing the boundaries of automation and AI. As our Senior Director, Global Business Transformation, you won’t just improve processes — you’ll re-architect how thousands of businesses experience Avalara and how 1,800+ employees deliver value every day.
Reporting to the VP, Global Business Excellence, you’ll partner directly with Avalara’s executive leadership team to take bold ideas from strategy to execution. You’ll lead a global team of transformation leaders, automation specialists, and analysts, turning complex challenges into scalable solutions that deliver measurable impact for customers, partners, and the business.
This is not incremental improvement. This is enterprise-wide transformation with teeth — backed by full leadership sponsorship, a clear mandate, and the opportunity to shape Avalara’s next chapter of growth. If you thrive in complexity, move fast, and know how to inspire teams while delivering results, this role is built for you.
Key Responsibilities
- Lead enterprise-wide business transformation programs that align Avalara’s strategic goals with executional outcomes.
- Translate Avalara’s priorities into actionable initiatives with measurable ROI.
- Partner with senior executives to embed AI, automation, and analytics into global operations.
- Lead and inspire a 60–75 person team of transformation leaders, automation specialists, and analysts across the U.S., UK, and India.
- Deliver executive-level storytelling through data, influencing decisions at VP and C-suite levels.
- Provide governance, metrics, and transparency on transformation outcomes.
Qualification & Requirements
- 15+ years in business transformation or strategy leadership.
- Proven success leading strategic change at scale in SaaS, FinTech, or global enterprises.
- Strong executive presence and ability to influence at C-level.
- Familiarity with Lean Six Sigma, process improvement, and automation preferred but not required.
- Strong analytical fluency with KPIs, metrics, and business intelligence platforms.
Benefits
Why Avalara
- Impact at scale: Redefine how Avalara operates at enterprise level, leading transformation that touches 1,800+ employees and thousands of customers worldwide.
- Leadership mandate: Step into a role designed for bold change — with sponsorship from Avalara’s senior leadership and clear succession potential.
- Innovation front line: Drive adoption of AI and automation across global operations, shaping how Avalara delivers for the future.
- Business + customer outcomes: Lead internal transformation that strengthens execution, improves efficiency, and creates a better experience for the customers we serve.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
- Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance.
Company Profile
Avalara
Industry
Software Development
Revenue
$500.6M
Employees
4,700
Fortune 500 Rank
NA
Global 500 Rank
NA
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