Senior Digital Practice Support Manager

Key Responsibilities

Digital Group is organized into Communities of Practice, which are groups of people with similar or closely related skills, experience and job responsibilities, so they can easily collaborate, share ideas and skills, to build their own capabilities and achieve better outcomes.

Practice Support Managers in DWP Digital are responsible for supporting and building capability within their Practice communities. They work closely with the Head of Practice, Executive Sponsor and Heads of Role to co-ordinate recruitment, deploy members to assignments, identify suitable learning & development opportunities, support the organization of practice events and in developing their Practice frameworks and plans, including measurable outcomes.

Practice Support Managers work in partnership with the central Digital Capability Team to shape, understand & communicate the strategic objectives and frameworks, then apply these to accelerate Digital performance and quality by championing common standards, common ways of working, common resources and creating communities of practice and role identity, factoring in any specific needs or requirements of the disciplines and roles within the Practice.

This role may include line management responsibilities.

Key activities of this role include:

• Developing strong relationships and networks with own team, Head of Practice, Heads of Role and across the wider Practice Community.
• Playing an active role in the Practice community, helping Job Families understand the bigger picture beyond their own area, encourage collaborative cross-practice delivery, providing professional support and helping build capability.
• Proactively identifying story ideas and content from within and beyond the Practice.
• Applying creative writing skills to bring stories to life through a range of channels and products, including news stories, blogs, reports, and social intranet posts.
• Supporting the creation and delivery of a Comms Strategy and a forward-look roadmap for community-wide and job-family specific events.
• Assessing the effectiveness of internal communications on a regular basis and act on feedback received to ensure communications are accurate, timely, relevant, and meet the needs of the community.
• Responsibility for all aspects of Practice event production including scheduling, venue selection, content development and arranging speakers, as well as evaluation of delivery and impacting lessons learned post-event.

Qualification & Requirements

Security

Benefits

Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Program for specialist advice and counselling and the opportunity to join HASSRA a first-class program of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.