Senior Continuous Improvement Lead

Senior Continuous Improvement Lead
IAG GBS

Europe, United Kingdom, London

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Salary

Rank

Senior Manager

Responsibility

Process Roles

Scope

Regional

Workplace

Hybrid

Functions

IT

Reports to
Level

N-3

Travel Max:

0%

Posting Date

05-04-2025

Description

The Senior Continuous Improvement Lead is essential for driving change and advancement across all organizational functions and operational airlines. This role emphasizes process analysis, a critical component of automation, to enhance Lean capabilities. By optimizing value stream processes through waste elimination, reducing non-value-added activities, and promoting simplification, standardization, automation, and digitalization, the Senior Continuous Improvement Lead ensures efficient operations.

Senior Continuous Improvement Lead

Key Responsibilities

Project Leadership

  • Lead high complex cross functional cross regional Process Improvement projects as well initiatives

Data Analysis and Solution Implementation

  • Collect and Analyze Data to Identify Root Causes of Inefficiencies; Implement Sustainable Solutions to Enhance Quality and Productivity on Time and Within Budget

Strategy Development

  • Develop and implement comprehensive strategies to eliminate waste, improve process efficiency, and enhance product/service quality

Technology Integration

  • Collaborate with the automation team to integrate technology solutions into process improvement initiatives

Change Management

Implement Change Management Strategies to Ensure Smooth Adoption of Process Improvements; Manage Resistance and Facilitate the Acceptance of New Processes Across the Organization

Leadership and Team Management

  • Provide Leadership and Guidance to Project Teams, Ensuring Effective Collaboration and High Performance; Mentor Green Belts and Other Team Members, Fostering Their Development in Lean Six Sigma Methodologies

Collaboration & CI culture promotion

  • Collaborate with senior management and cross-functional teams to identify improvement opportunities
  • Promote a culture of continuous improvement throughout the organization
  • Work effectively with diverse teams across different cultural backgrounds

Standardization and Documentation

  • Ensure that all process improvements are documented, standardized, and maintained over time

Passion for Improvement

  • Demonstrate a strong passion and sense of urgency for executing performance improvement projects

Qualification & Requirements

Education& Experience

  • Master’s degree in Business, Engineering, Operations Management, or a related field
  • Minimum a Master’s degree and 5-10 years of working experience in similar position or in project management in/ working on process improvement / six sigma / lean initiatives

Technical Expertise

  • Expert knowledge of Lean Six Sigma methodologies and tools (e.g., DMAIC, Value Stream Mapping, Root Cause Analysis (Having Lean Six Sigma Green Belt/Black Belt is an asset)
  • Proven track of successfully implemented business process improvement in SSC/Operations/Procurement/Finance functions in a complex, global, matrix organization
  • Strong analytical and problem-solving skills with a data-driven approach

Leadership and Communication

  • Excellent communication, leadership, and interpersonal skills
  • Proven ability to influence and motivate diverse teams
  • Experience in facilitating workshops and coaching/mentoring

Change Management

  • Change management skills are of the outmost importance.(PROSCI method would an asset)
  • Experience integrating technological solutions with IT and automation teams

Organizational Versatility

  • Ability to work at all organizational levels and with diverse cultures, from people the work floor to senior managers

Personal Attributes

  • Passion for Lean and continuous improvement
  • High energy and a sense of urgency for performance improvement
  • Team player and motivator

Benefits

IAG GBS (Global Business Services) offers a comprehensive employee benefits package, including health insurance, life cover, pension, dental insurance, and various family-related benefits. They also provide competitive annual incentives, vacation and time off, bonus, and a variety of other perks like an electric car scheme, flexible working options, and supplier discounts.

Company Profile

IAG GBS
Industry

Airlines and Aviation

Revenue

$211.3M

Employees

1,000

Fortune 500 Rank

NA

Global 500 Rank

NA

View Company Profile