Senior Continuous Improvement Lead
IAG GBS
Europe, United Kingdom, London
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
05-04-2025
Description
The Senior Continuous Improvement Lead is essential for driving change and advancement across all organizational functions and operational airlines. This role emphasizes process analysis, a critical component of automation, to enhance Lean capabilities. By optimizing value stream processes through waste elimination, reducing non-value-added activities, and promoting simplification, standardization, automation, and digitalization, the Senior Continuous Improvement Lead ensures efficient operations.
Key Responsibilities
Project Leadership
- Lead high complex cross functional cross regional Process Improvement projects as well initiatives
Data Analysis and Solution Implementation
- Collect and Analyze Data to Identify Root Causes of Inefficiencies; Implement Sustainable Solutions to Enhance Quality and Productivity on Time and Within Budget
Strategy Development
- Develop and implement comprehensive strategies to eliminate waste, improve process efficiency, and enhance product/service quality
Technology Integration
- Collaborate with the automation team to integrate technology solutions into process improvement initiatives
Change Management
Implement Change Management Strategies to Ensure Smooth Adoption of Process Improvements; Manage Resistance and Facilitate the Acceptance of New Processes Across the Organization
Leadership and Team Management
- Provide Leadership and Guidance to Project Teams, Ensuring Effective Collaboration and High Performance; Mentor Green Belts and Other Team Members, Fostering Their Development in Lean Six Sigma Methodologies
Collaboration & CI culture promotion
- Collaborate with senior management and cross-functional teams to identify improvement opportunities
- Promote a culture of continuous improvement throughout the organization
- Work effectively with diverse teams across different cultural backgrounds
Standardization and Documentation
- Ensure that all process improvements are documented, standardized, and maintained over time
Passion for Improvement
- Demonstrate a strong passion and sense of urgency for executing performance improvement projects
Qualification & Requirements
Education& Experience
- Master’s degree in Business, Engineering, Operations Management, or a related field
- Minimum a Master’s degree and 5-10 years of working experience in similar position or in project management in/ working on process improvement / six sigma / lean initiatives
Technical Expertise
- Expert knowledge of Lean Six Sigma methodologies and tools (e.g., DMAIC, Value Stream Mapping, Root Cause Analysis (Having Lean Six Sigma Green Belt/Black Belt is an asset)
- Proven track of successfully implemented business process improvement in SSC/Operations/Procurement/Finance functions in a complex, global, matrix organization
- Strong analytical and problem-solving skills with a data-driven approach
Leadership and Communication
- Excellent communication, leadership, and interpersonal skills
- Proven ability to influence and motivate diverse teams
- Experience in facilitating workshops and coaching/mentoring
Change Management
- Change management skills are of the outmost importance.(PROSCI method would an asset)
- Experience integrating technological solutions with IT and automation teams
Organizational Versatility
- Ability to work at all organizational levels and with diverse cultures, from people the work floor to senior managers
Personal Attributes
- Passion for Lean and continuous improvement
- High energy and a sense of urgency for performance improvement
- Team player and motivator
Benefits
IAG GBS (Global Business Services) offers a comprehensive employee benefits package, including health insurance, life cover, pension, dental insurance, and various family-related benefits. They also provide competitive annual incentives, vacation and time off, bonus, and a variety of other perks like an electric car scheme, flexible working options, and supplier discounts.
Company Profile
IAG GBS
Industry
Airlines and Aviation
Revenue
$211.3M
Employees
1,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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