Senior Business Process Improvement Program Manager

Key Responsibilities

• Organize, lead, and facilitate cross-functional project teams.
• Drive actions to ensure results of a 30% improvement in Product Change Order Lead Time for the organization for Q2-Q4 FY26. This includes oversight and monitoring of the Enterprise Quality Plan KPI for Lead Time.
• Identifying areas falling short of plan and partnering with OU, Operations, Operations QA and/or Regional leadership to recover shortfalls to plan.
• Point of contact for Acquisitions and Integrations for PLM and CQS Configuration Assurance (CA) and for developing and implementing plans for the acquired company to be integrated into Medtronic’s PLM Systems.
• Responsible for ensuring CQS CA is adequately represented in integration activities and that the organization will be able to adequately support the business post-integration. This requires working closely with CQS CA Operational Leads.
• Review all CQS CA Owned Dashboards and partner with users of data to establish (or update) the Dashboard “Roadmap”.
• Partner with the Data Analytics Team to establish and execute an Implementation Plan that supports the “Roadmap”.
• Handle PLM issue escalations ensuring the appropriate team or IT support as appropriate to resolve PLM system issues.
• Provide day-to-day oversight and leadership to a small independent team of staff supporting acquisitions and integrations, PLM administration and/or scorecards and reporting.

Qualification & Requirements

• Requires a Bachelors degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.

Nice to Have

• Demonstrated ability to deliver quantifiable results in support of site operations and/or operations QA experience required.
• Experience delivering improvements in existing processes required.
• Lean Sigma Black Belt.
• Knowledge of the Medtronic Performance System.
• Human Centered Design experience.
• FTQ experience.
• Experience leading teams, projects, and/or programs.
• Proven ability to drive cross-functional improvements.

Benefits

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.