Senior Business Operations Manager, HR, AWS, Region Services

Key Responsibilities

• Drive operational success. Develop and execute work-backwards plans for key strategic deliverables such as Quarterly Business Reviews and Quarterly Bonus Administration to ensure they are completed on time to high quality standards.
• Data integrity. Collaborate with partner teams to develop and maintain reporting dashboards for the organization, synthesizing the needs of our HR, security, recruiting, and business teams to deliver a single source of truth for the organization.
• Scale for growth. Own programs and strategic partnerships to move our processes from scrappy solutions to stable ones in support of growing scale and complexity within the organization.
• Simplify processes. Streamline our compensation bonus program to drive efficiency and timely quarterly delivery.
• Enable smart decision making. Drive consistency in operational metrics across the HR, recruiting, and business teams.
• Display high judgment. Use strong analytical skills to build reporting, tell the story around the data, and provide actionable insights to drive to path-to-green plans.
• Influence others. Partner with peer organizations to ensure tight alignment, facilitate the sharing (and proliferation) of information of best-known practices, and drive synchronization and collaboration in connection with shared goals and deliverables.

Qualification & Requirements

Basic Qualifications

• 5+ years of program or project management experience
• Experience in HR shared services, IT services, operations and/or compliance
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 2+ years of driving process improvements experience
• 2+ years of data visualization and reports tools experience
• Experience working cross functionally with tech teams
• 3+ years of experience developing operating and long range plans
• Advanced writing skills
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…