Section Manager HR Shared Services – US HR Operations (Hire to Retire)

Key Responsibilities

• Lead and supervise the HR Shared Services team responsible for the US Hire to Retire process.
• Ensure the accurate and timely execution of HR processes, including onboarding, employee data management, benefits administration, Immigration, performance management, and offboarding.
• Develop and implement process improvements to enhance efficiency and service delivery.
• Monitor and analyze key performance indicators (KPIs) to ensure team performance meets or exceeds targets.
• Provide coaching, mentoring, and professional development opportunities for team members.
• Collaborate with HR Business Partners, Talent Acquisition, Payroll, and other stakeholders to ensure alignment and integration of HR processes.
• Perform transactions or a supported service area in a region, developing solutions to manage the service processes aligned with established practices, policies, and/or laws
• Handle escalations and complex HR issues, providing resolution and support.
• Ensure compliance with all relevant labor laws and regulations.
• Prepare and present regular reports on team performance and process metrics to senior management.

Qualification & Requirements

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred.
• 8-12 years of experience in HR operations, with a focus on the Hire to Retire process.
• Proven experience in a supervisory or leadership role within HR Shared Services.
• Strong understanding of US labor laws and regulations.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work in a hybrid environment, with 3 days in the office.
• Proficiency in HRIS systems and other HR-related software. Preferably (Workday, ServiceNow & ADP)
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to manage 5 – 10-member team.

Preferred Skills

• Leadership and team management
• Talent management and attrition control
• Change management
• Customer service orientation
• Project management
• Data analytics
• Operational execution
• Excellent verbal and written communication
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Certification in HR (e.g., SHRM-CP, PHR).

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…