Sales Enablement Platform Product Lead – Executive Director

Key Responsibilities

• Develop well thought through articulation of build vs. buy/rent/partner, with thorough analysis of capabilities, data, and users.
• Develop a comprehensive performance strategy – partner with engineering to define metrics, assess performance and co-develop roadmap to enhance performance
• Own and articulate the platform narrative – platform success metrics, value proposition of capabilities, areas of opportunity, growth strategy.
• Develop close partnership with LOB and enterprise architecture teams and engineering delivery teams with early and open engagement for forward looking architecture, clear scope, and timely delivery
• Lead development of intelligent platform capabilities including personalization, search, and other shared platform capabilities in line with the mission of the platform team.
• Oversee high quality team delivery with clear reporting of plan, risks, dependencies, value, and documentation updating data & capability map.
• Develop and maintain business architecture, capability catalog, data map, workflows and find ways to optimize, deliver insights, and augment using AI/ML/ LLM capabilities.
• Work closely with engineering and architect teams in scaling the platform to meet the needs of more users and capabilities and in added geographies.
• Develop KPIs and metrics to measure platform health, outages, reporting and develop strategies to optimize.
• Develop and publish platform onboarding, operating, and performance standards for the platform & participants.
• Define and refine the operating model for stakeholders and partners that leverage the platform to expose capabilities to bankers

Qualification & Requirements

Required qualifications, capabilities, and skills:

• 8+ years of combined hands-on experience in engineering, product management, platform management and scaling across varied user groups and geographies.
• Engineering / technical degree
• Experience managing platforms with multiple tenants, developing & publishing platform standards, and measurement of platform performance.
• Well versed in domain driven design paradigms. Strong experience in developing and governing APIs, integration standards with excellent documentation
• Strong data sense, ability to define key performance indicators and measurement techniques that will inform areas of growth and opportunities for the platform and tenants
• Ability to partner closely with engineering and architecture leaders at various levels, and develop contribute/ consume models and collaborate with other product, platform, and business teams.
• Experience in thinking through, and defining service levels for the product, spanning multiple applications, and components and setting up supporting reporting mechanisms.
• Quick learner with demonstrated ability to problem solve, solution, and map out future state and lead teams to deliver.
• Excellent collaboration & interpersonal skills with ability to influence without authority, foster strong partnerships with demanding stakeholders, drive progress in a dynamic environment.
• Superior presentation authoring and presentation skills to a variety of technical and non-technical audience
• Mentor and develop leaders within the sales enablement and global banking organization.

Preferred qualifications, capabilities, and skills:

• Technical Strategy consulting experience
• CRM/ Salesforce experience
• Previous experience as a manager of a high-functioning team with ability to deliver effective results with a lean team.

Benefits

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.