Regional Service Delivery Leader Americas GBS
Baxter International
Americas, Costa Rica, Heredia
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Salary
Rank
VP
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
Finance
Reports to
VP – Global Business Solutions
Level
N-1
Travel Max:
10%
Posting Date
01-28-2026
Description
This individual will be responsible for the leadership of Baxter’s Global Business Solutions shared service centers in the Americas region. The role will have direct oversight of the service delivery teams at the regional centers including the accounts payable, credit, collections, accounts receivable and other services provided by GBS. The role will be responsible for GBS scope expansion in the region, ensuring services meet process policies, controls, service levels for speed, accuracy and quality. The individual also has oversight of outsourced processes should processes be outsourced to a service provider in the future. The individual will also be responsible for the shared service sites and providing oversight and support to the teams hosted at the shared service centers. The individual will report directly to the VP – Global Business Solutions and the position is expected to be based in San Jose, Costa Rica.
The GBS service delivery team for the Americas is comprised of approximately 200+ individuals primarily located in the Baxter Business Service centers along with retained local country resources supporting the business units. The individual in this role will partner closely with other leaders in our GBS team, Finance, Procurement, Information Technology teams and the business segments and stakeholders.
Key Responsibilities
- Administer the operations of Baxter’s captive shared service centers supporting the Americas.
- Lead the operations of Baxter’s accounts payable, credit, collections, accounts receivable and other services provided by GBS including relationship management with an outsourced service provider and business unit stakeholders.
- Deliver year over year productivity savings across the centers and drive cost-savings initiatives and working capital (DPO and DSO) improvements, working cross-functionally with other leaders in finance and procurement.
- Drive compliance with internal controls performed by operational finance functions.
- Build strong teams through motivation, direction, holding individuals accountable and providing challenging work.
Qualification & Requirements
What you’ll bring
- Experience driving process reengineering and automation initiatives.
- Flexibility for international travel.
- Proven ability to work effectively under pressure & meet deadlines.
- Proven leadership, management and motivational skills.
- Strong business acumen and judgment as well as understanding of relevant business environment.
- Ability to effectively influence and drive consensus with diverse stakeholders; demonstrated ability to manage multiple competing priorities.
- Strong negotiation, interpersonal communication, collaboration, and presentation skills.
- Ability to effectively assemble and manage both ongoing staff and cross-functional teams as required.
- Decisive leadership, with ability to generate ideas, develop alternatives, rapidly decide upon best course of action and drive implementation of that decision.
- Strong coaching skills and proven ability to effectively develop talent.
- Deep experience in key process competencies of business process and data management, prospect to cash, source to pay, account to report, hire to retire, internal controls, and financial analysis.
Qualifications
- Bachelor’s Degree is required; Concentration in Finance is desirable
- MBA, CPA, and/or Six Sigma Certification is desirable
- Demonstration of key finance competencies and qualifications
- Experience managing shared service centers, BPO and operational teams globally
Benefits
No information available.
Company Profile
Baxter International
Industry
Medical Equipment Manufacturing
Revenue
$15.28B
Employees
60,000
Fortune 500 Rank
#270
Global 500 Rank
NA
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