Regional, GBS HR Operations Leader

Key Responsibilities

Process Transition and Technology Implementation Leadership

• Partner with the business and HR Function to support the definition of process transformation and technology enablement, as well as data requirements, drive planning and execution of enterprise migration to GBS within the Region
• Lead HR work transitions into the regional GBS locations, working with GBS leadership, Global Process Owners, HR functional teams, and local stakeholders.
• Oversee readiness activities such as knowledge transfer, resource ramp-up, and documentation standardization.
• Coordinate process stabilization post-transition to ensure minimal disruption to the business and its employees.
• Develop and implement transition governance, including KPIs, SLAs, performance scorecard, and escalation frameworks.
• Participate in change management efforts, supporting communication and training plans at the local level.
• Support successful transition and implementation of HR Operations at the respective GBS center by driving global consistency in implementation approach and providing support to hiring efforts of GBS HR Operations resources
• Provide oversight and thought leadership throughout the implementation of GBS HR Operations, and ensure the successful transition of all in-scope activities to the respective Regional center
• Provide oversight for business stabilization efforts post HR GBS HR Operations go-live and support change management efforts.

Strategic Leadership

• Provide innovative leadership and balanced perspective to set long-term strategic direction of HR Shared Services within the Region, adapting to changing business needs and requirements
• Foster a service mindset and ensure cooperation and engagement with other Regional HR Shared Service organizations to ensure a unified strategy across the globe
• Evaluate and decide on all new service requests from the business, and directly oversee the service transition and deployment
• Creatively seek new opportunities to generate efficiency and effectiveness gains that add greater value to the HR organization and key stakeholders

Regional HR Service Delivery Excellence Management

• Hold ultimate responsibility for service quality, customer satisfaction, operational efficiency, and continuous improvement of services and processes within Regional Shared Services
• Lead Human Resource service delivery processes migrated to GBS to manage
• Collaborate with stakeholders (e.g., IT, Finance, vendors) to ensure the optimal delivery of essential HR services that result in operational efficiency and ean xcellent customer service experience
• Accountable for ensuring that HR services provided are delivered in accordance with all internal policies and procedures, global guidelines and local, regional and national laws and regulations
• Actively identify and manage risks; develop mitigation plans to anticipate and minimize impact on services resulting from economic, environmental, or business strategy changes
• Directly manage all internal HR shared services supervisory and specialist staff, and/or oversee service delivery by vendor personnel if there is a 3rd party administrator

Qualification & Requirements

Educational Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field (Master’s degree preferred).
• Minimum 10+ years of HR experience, with 3–5 years in a people management role.
• At least 2+ years of experience in HR transitions or transformation projects within a shared services environment.
• Experience working in global matrix organizations and across cultures. A Bachelor’s degree in Human Resources, Business Administration, or a related field is required
• Possession of relevant HR or Operational certifications (e.g., PHR, SPHR, SHRM-SCP, PMP, Six Sigma, etc.) is a plus

Professional Experience

• A minimum of 10 years of progressive experience in HR Business Partnering, Operations or Shared Services leadership roles, demonstrating a strong track record of success and achievement
• A minimum of 5 years of proven experience in managing and leading HR teams in large, complex organizations, ideally within a regional or global context and a high-volume, metrics-driven environment

Benefits

• Probation period of 3 months, and then for an indefinite period
• Competitive salary, annual bonuses, and recognition award program
• Workplace culture based on our values, our vision, our mission, and our growth pillars
• Possibilities for development on a personal and professional level in one of the top-tier, global MedTech companies
• A package of benefits including Private medical care (Lux Med), Life Insurance
• Multisport card
• PPE program with desirable conditions for each employee after 3 months
• Fully covered language courses (English or other languages according to business needs)
• An additional 2 days off from work annually ( conditions)
• Holiday allowance
• Employee Stock Purchase Plan
• Flexible benefits – Bax4U Cafeteria Plan
• Theater tickets at a reduced price
• Referral bonus
• Co-financing for corrective glasses and lenses
• Annual Award related to Baxter’s Global Cultural Values
• Company Car/Car allowance
• Additional off-day for your birthday
• Phenomenal Warsaw office location – Powiśle