Regional, GBS HR Operations Leader

Key Responsibilities

Process Transition and Technology Implementation Leadership

• Partner with the business and HR Function to support the definition of process transformation and technology enablement as well as data requirements, drive planning and execution of enterprise migration to GBS within the Region.
• Lead HR work transitions into the regional GBS locations, working with GBS leadership, Global Process Owners, HR functional teams, and local stakeholders.
• Oversee readiness activities such as knowledge transfer, resource ramp-up, and documentation standardization.
• Coordinate process stabilization post-transition, ensuring minimal disruption to the business and employees.
• Develop and implement transition governance, including KPIs, SLAs, performance scorecard and escalation frameworks.
• Participate in change management efforts, supporting communication and training plans at the local level.
• Support successful transition and implementation of HR Operations at the respective GBS center by driving global consistency in implementation approach and providing support to hiring efforts of GBS HR Operations resources.
• Provide oversight and thought leadership throughout implementation of GBS HR Operations, and ensure successful transition of all in scope activities to the respective Regional center.
• Provide oversight for business stabilization efforts post HR GBS HR Operations go-live and supports change management efforts.

Strategic Leadership

• Provide innovative leadership and balanced perspective to set long-term strategic direction of HR Shared Services within Region, adapting to changing business needs and requirements.
• Foster a service mindset and ensure cooperation and engagement with other Regional HR Shared Service organizations to ensure a unified strategy across the globe.
• Evaluate and decide on all new service requests from the business, and directly oversees the service transition and deployment.
• Creatively seek new opportunities to generate efficiency and effectiveness gains that add greater value to the HR organization and key stakeholders.

Regional HR Service Delivery Excellence Management

• Hold ultimate responsibility for service quality, customer satisfaction, operational efficiency and continuous improvement of services and processes within Regional Shared Services.
• Lead Human Resource service delivery processes migrated to GBS to manage.
• Collaborate with stakeholders (e.g. IT, Finance, vendors) to ensure the optimal delivery of essential HR services that results in operational efficiency and excellent customer service experience.
• Accountable for ensuring that HR services provided are delivered in accordance with all internal policies and procedures, global guidelines and local, regional and national laws and regulations.
• Actively identify and manage risks; develop mitigation plans to anticipate and minimize impact on services resulting from economic, environmental or business strategy changes.
• Directly manage all internal HR shared services supervisory and specialist staff and/or oversee service delivery by vendor personnel if there is a 3rd party administrator.

Qualification & Requirements

Educational Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• Minimum 15+ years of HR experience, with 5 years in a people management role.
• At least 2+ years of experience in HR transitions or transformation projects within a shared services environment.
• Experience working in global matrix organizations and across cultures Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Possession of relevant HR or Operational certifications (e.g., PHR, SPHR, SHRM-SCP, PMP, Six Sigma, etc.) is a plus.

Professional Experience

• A minimum of 10 years of progressive experience in HR Business Partnering, Operations or Shared Services leadership roles, demonstrating a strong track record of success and achievement.
• A minimum of 5 years of proven experience in managing and leading HR teams in large, complex organizations, ideally within a regional or global context and within a high-volume, metrics-driven environment.

Benefits

No information available.