Regional Finance Shared Services Lead – O2C

Key Responsibilities

O2C Operations Management

• Oversee and ensure effective delivery of the following O2C processes: Demand Capture, Billing and Invoicing, Payment Application, Credit Analysis, Claims and Deductions Management, Collections, Reference Data Management and Customer Solutions and Sales Support

Service Delivery & Performance Management

• Monitor and improve key O2C performance indicators such as:
• Invoice accuracy
• Demand capture accuracy
• DSO and collection effectiveness
• Write-offs and deductions management
• Reference data accuracy
• Drive improvements in end-to-end O2C KPIs.
• Ensure cost-efficient operations and high service quality.

Leadership & Team Development

• Lead and develop a team of supervisors and operational staff.
• Monitor team performance and conduct regular coaching and development discussions.
• Build a strong talent pipeline and succession planning for the team.

Process Improvement & Change Management

• Drive process improvement and operational excellence in O2C activities.
• Work closely with IBS, IT teams, and market stakeholders to enhance processes.
• Support the implementation of organizational changes and operational transitions.
• Ensure alignment with global standards and best practices.

Risk, Compliance & Controls

• Ensure internal controls and compliance requirements are implemented.
• Oversee internal and external audits and address findings.
• Maintain Business Continuity Plans (BCP) and ensure regular testing.

Stakeholder Management

• Maintain relationships with internal and external stakeholders including auditors, banks, customers, and third-party collection agencies.
• Participate in governance meetings and expert networks.

Qualification & Requirements

• Bachelor’s degree in Finance, Accounting, or a related field.
• Overall 8+ years of experience and a 3–5 years of leadership experience managing teams.
• 5+ years of work experience with SAP ERP
• Strong experience in Finance, Accounting, or Accounts Receivable.
• Experience in process improvement, project management, or operational transitions.
• Knowledge of accounting principles and financial reporting standards.
• Experience working with ERP systems.
• Understanding of internal controls and compliance frameworks.
• Strong expertise in O2C operations and process management.
• Ability to drive continuous improvement and operational excellence.
• Ability to lead teams and deliver results in a complex organization.
• Strong leadership and people development capabilities.
• Strong problem-solving and decision-making abilities.

Benefits

No information available,