Real Time Index and Data Distribution Regional Lead, APAC

Key Responsibilities

Key Responsibilities Of The Team Include

• Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
• Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.
• Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.
• Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.
• Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.
• Automation and Transformation: Driving initiatives to modernize, scale, and improve production processes across business units.
• Committed to a full-time onsite work arrangement

Your Key Responsibilities

As a Regional Lead, You Will Be Accountable For Safeguarding Enterprise Data Integrity And Driving Delivery Excellence Across MSCI’s Most Critical Workflows. You Will:

• Team Management & Oversight
  • Lead, mentor, and develop a regional team of production analysts, SMEs, and managers.
  • Serve as the escalation point for critical incidents and disruptions, ensuring prompt issue resolution and communication.
  • Drive knowledge retention and training through formalized programs, serving as a sponsor for onboarding and continuous learning efforts.
• Stakeholder & Cross-Functional Engagement
  • Represent regional operations in global forums and partner with Product Management, Quality & Risk Management, and Technology.
  • Coordinate with CRM and Sales to ensure excellent client service and proactively manage production expectations and deliverables.
  • Support regulatory engagement by coordinating audits, surveys, and client due diligence requests.
• Governance & Risk Management
  • Uphold and enhance operational SOPs, data quality frameworks, and control processes.
  • Manage change initiatives and production readiness for new or modified products, including regulatory requirements like IOSCO/EU BMR.
  • Ensure adherence to SLAs and internal compliance standards across all operational workflows.
• Project and Transformation Leadership
  • Drive regional execution of strategic initiatives including cloud migration, process automation, and delivery channel enhancements (e.g., Snowflake, APIs).
  • Oversee transformation KPIs and ensure regional alignment with global production metrics and incident reporting standards.

Qualification & Requirements

• 12+ years of experience in data operations, production services, or financial data/analytics workflows (experience with Index Data Operations strongly preferred), with at least 5 years in a leadership role.
• Demonstrated experience in incident/problem management with ability to engage senior stakeholders under pressure.
• Strong leadership attributes demonstrated through initiative, problem ownership, and the ability to guide and influence peers, fostering a culture of excellence and continuous improvement.
• Strong technical and operational mindset, with preferred experience in automation (Python, SQL, or similar), workflow orchestration, and cloud environments (AWS, Azure, Snowflake)
• Familiarity with AI/ML tools, APIs, and automation platforms, and an interest in applying them to production workflows.
• Strong analytical and problem-solving mindset, with the ability to innovate beyond BAU operations.
• High attention to detail, accountability, and the ability to work independently in a fast-paced, global environment.
• Excellent stakeholder management and communication skills, capable of representing enterprise operations in global forums.
• Committed to a full-time onsite work arrangement

Benefits

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.