PUD / Distribution Center Head (APEX/SFC)

Key Responsibilities

Operational

• Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD/ Distribution Center (including P2P operations and EDL/ ODA deliveries)
• Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
• Monitor daily loads and plan delivery and pick-up schedules accordingly
• Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
• Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork
• Ensure availability of sufficient vehicles for inbound / outbound operations
• Oversee vehicle placement at bays and monitor the carting/ loading, tally processes etc
• Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
• Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
• Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
• Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
• Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Monitor performance of staff in the PUD/ DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programs designed centrally
• Generate and maintain MIS related to the PUD / DC

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
• Ensure that the PUD/DC is adequately staffed as per the manpower requirements
• Ensure high level of employee engagement and retention of key performers

Key Result Areas – Key Performance Indicators

• Optimize costs in the PUD / DC
  • % reduction in overall Operating Costs for PUD / DC(i.e. OCPK and PCPM)
  • Adherence of fleet procurement cost per kilometer within set threshold level
  • % Fleet utilization for all milk run vehicles
  • % reduction in market car hire costs
• Drive service quality and excellence in the PUD / DC
  • Timely connectivity of outbound loads to the Hub (% compliance)
  • Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
  •  Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
  •  % Exceptions closed within TAT
• Ensure Security of Shipments
  • Number of open regional security related cases in the PUD / DC
• Ensure Regulatory Compliance
  • Compliance to all applicable regulatory requirements and paperwork
• Drive Operations Process Efficiency and capability
  • % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee)
• Ensure Performance Driven Culture
  • Adherence to Performance Management system timelines and guidelines
• Support Employee Capability Building
  • % Key positions within team with identified successors / potential successors
• Drive employee morale and engagement
  • Employee Attrition (%)

Qualification & Requirements

No information available.

Benefits

At DHL Supply Chain, we believe our employees are our greatest asset and we are committed to being a great employer for all.

DEIB

• As a company powered by people, Diversity, Equity, Inclusion and Belonging (DEIB) goes to the heart of everything we do. By actively promoting DEIB and our employee resource groups, we develop the best workforce and empower our people so that everyone can make a difference.

Health, Wellness & Financial

• At DHL Supply Chain, we are committed to helping our employees thrive personally and professionally by offering a comprehensive benefits packages designed to support your physical, mental, and financial health. This includes competitive pay, comprehensive health coverage, retirement plans and wellness programs.

Career Development

• Your growth and development are paramount. We invest in continuous learning and development programs to help you advance your career to the next level. Our extensive training opportunities, mentorship programs, and career advancement resources are designed to support your professional journey and help you reach your full potential.

Recognition and Rewards

• We understand the importance of recognizing and rewarding hard work and dedication. At DHL Supply Chain, we celebrate your achievements through various recognition programs that highlight your contributions and milestones.

Community Engagement

• Making a positive impact in the communities we serve is important. Our corporate responsibility initiatives, such as blood drives and partnerships with organizations like the Girl Scouts, provide meaningful opportunities for you to give back and make a difference.

Positive Work Culture

• At DHL Supply Chain, we pride ourselves on cultivating a positive work culture that is both engaging and supportive. We are recognized and certified as a Great Place to Work, reflecting our commitment to creating an environment where every employee can thrive.
• In a business like ours, the opportunities are endless. So join us. Work with us. Grow with us. Stay with us. Come discover the positive impact you can make at DHL Supply Chain.