Project Service Lead

Key Responsibilities

• People management – lead a team of project managers, coordinators, and analysts, encouraging a culture of teamwork, excellence, and continuous improvement.
• Business development – find opportunities to deliver savings and successful outcomes to internal customers, and advance as appropriate to the Project Services Director.
• Quality assurance – implement and maintain quality control processes to ensure delivery of high-quality services aligned with standard process.
• Customer service – manage relationships with customers in line with the customer relationship strategy and plan, ensuring our services delight our customers.
• Project management – manage projects, ensuring timely delivery and quality outcomes

Qualification & Requirements

Crucial Skills/Experience

• Bachelor’s Degree or equivalent experience
• 10+ years of Track record in leading projects of medium complexity
• Management consulting experience
• Experience in people management and developing and motivating teams
• Strong sense of customer service and customer engagement
• Experience in project and quality assurance practices
• Demonstration of strong influencing, communication, and relationship-building skills
• Comfortable and skilled in operating in a sophisticated operational matrix organization across diverse, global teams

Desirable Skills/Experience

• Project Management Certification
• Change Management Certification
• Pharmaceutical or equivalent global & complex organization experience; experience of working within a quality and compliance environment and application of policies, procedures, and guidelines

Benefits

No information available.