Process Transformation Architect Associate Director

Process Transformation Architect Associate Director
NTT Ltd.

APAC/Oceania, India, Bengaluru

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Salary

Rank

Senior Director

Responsibility

Design/Transform

Scope

Regional

Workplace

100% in office

Functions

IT

Reports to
Level

N-2

Travel Max:

0%

Posting Date

05-07-2026

Description

The Process Transformation Architect Director will lead the redesign of workflows for automation and digitization, requiring expertise in BPS process re-engineering and business process modeling. The role involves defining key metrics and driving change adoption across teams. A Lean Six Sigma certification is preferred. Candidates should have at least 8 years of relevant experience.

Process Transformation Architect Associate Director

Key Responsibilities

  • Map current-state BPS process flows and pain points
  • Redesign workflows for automation, agent integration, and digitization
  • Define key metrics: cycle time, FTE effort, error rate, ROI
  • Partner with tech teams to validate feasibility and iterate improvements
  • Drive change adoption across business and ops teams

Qualification & Requirements

  • 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
  • Lean Six Sigma certification preferred
  • Strong business process modeling (BPMN, Visio, etc.)
  • Experience in AI/automation implementation or shared services

Benefits

Not just buildings, but people

Our employees are our greatest asset. With a benefits package that goes beyond the “one size fits all” model, we support the overall wellness journey of each of our individual team members.

Your Health 

We take care of those who take care of us and the physical, mental, and emotional health of our employees is our highest priority. Within 30 days of joining our team, you qualify for our extensive benefits package, including medical, dental, and vision for employees, spouse, and children.

For moments when life throws something unexpected your way, we’ve got you covered with company-paid life, AD&D, and long- and short-term disability coverage.  In addition, we offer supplemental life and AD&D and voluntary accident and critical Illness coverage.

Your Wellness 

You are more than just an employee; you are a unique person with interests and aspirations outside of the office. With 12 paid holidays per calendar year, our wellness and fitness reimbursement plan, access to Flexible Spending Accounts and our online engagement and wellness platform, we celebrate both the employee and the human experience,

Your Future 

Just as much as we invest in your professional development, we invest in the future you envision beyond your career. As an employee with NTT GDC Americas, we proudly match your 401k investments at 100% up to 4% contributed, so you are ready when your next chapter in life begins.

Company Profile

NTT Ltd.
Industry

IT Services and IT Consulting

Revenue

$15.53B

Employees

330,000

Fortune 500 Rank

NA

Global 500 Rank

#109

View Company Profile