Process Transformation Architect Associate Director
NTT Ltd.
APAC/Oceania, India, Bengaluru
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Salary
Rank
Senior Director
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
05-07-2026
Description
The Process Transformation Architect Director will lead the redesign of workflows for automation and digitization, requiring expertise in BPS process re-engineering and business process modeling. The role involves defining key metrics and driving change adoption across teams. A Lean Six Sigma certification is preferred. Candidates should have at least 8 years of relevant experience.
Key Responsibilities
- Map current-state BPS process flows and pain points
- Redesign workflows for automation, agent integration, and digitization
- Define key metrics: cycle time, FTE effort, error rate, ROI
- Partner with tech teams to validate feasibility and iterate improvements
- Drive change adoption across business and ops teams
Qualification & Requirements
- 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
- Lean Six Sigma certification preferred
- Strong business process modeling (BPMN, Visio, etc.)
- Experience in AI/automation implementation or shared services
Benefits
Not just buildings, but people
Our employees are our greatest asset. With a benefits package that goes beyond the “one size fits all” model, we support the overall wellness journey of each of our individual team members.
Your Health
We take care of those who take care of us and the physical, mental, and emotional health of our employees is our highest priority. Within 30 days of joining our team, you qualify for our extensive benefits package, including medical, dental, and vision for employees, spouse, and children.
For moments when life throws something unexpected your way, we’ve got you covered with company-paid life, AD&D, and long- and short-term disability coverage. In addition, we offer supplemental life and AD&D and voluntary accident and critical Illness coverage.
Your Wellness
You are more than just an employee; you are a unique person with interests and aspirations outside of the office. With 12 paid holidays per calendar year, our wellness and fitness reimbursement plan, access to Flexible Spending Accounts and our online engagement and wellness platform, we celebrate both the employee and the human experience,
Your Future
Just as much as we invest in your professional development, we invest in the future you envision beyond your career. As an employee with NTT GDC Americas, we proudly match your 401k investments at 100% up to 4% contributed, so you are ready when your next chapter in life begins.
Company Profile
NTT Ltd.
Industry
IT Services and IT Consulting
Revenue
$15.53B
Employees
330,000
Fortune 500 Rank
NA
Global 500 Rank
#109
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